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  • About Us
    • Purpose and Principles
    • Our Board and Executive
      • Kate Still, Chair
      • Rachel Harrison
      • David Dahan
      • Jessica Friend
      • Rachel Hatfield, Vice Chair
      • James Invine
      • Craig O'Donnell
      • John Osborn
      • Matthew Peak
      • Graeme Snell
      • John Tibbitts
      • Robert Abraham
      • Yvonne Luu
      • Paul Richmond - Chief Executive
      • Jo Barrett, Executive Director - Operations
      • Karen Forbes-Jackson, Executive Director - Corporate Services
      • Alix Green, Executive Director - Growth & Investment
      • Stephen King, Executive Director - Finance
      • Thrive Board Declarations of Interest
    • Our Services
      • Landlord
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      • Planned Maintenance
        • External Wall Insulation Project
        • roof replacement faq
    • Our Performance
      • Annual Report for Customers 2023-24
        • Accessible Annual Report 2023-24
        • Listening, learning and improving 2022-23
        • Request a printed copy of the Annual Report for Customers
        • Annual Report for Customers Feedback
        • Annual Report for Customers 2021-22
          • Accessible Annual Report 2021-22 (1)
          • Home Plan case study 2021-22 (1)
        • Annual Report for Customers 2020-21
        • Annual Report for Customers 2019-20
          • Our properties
          • Investing in our properties
          • Meeting the Consumer Standards in 2019-20
          • Giving back during 2019-20
          • Customer satisfaction
        • Annual Report for Customers 2022-23
      • ESG
        • 2021-22 Sustainability Reporting Standard
    • Life at Thrive
      • Job Vacancies
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    • Giving Back with Thrive GIVE
    • Equality and Diversity
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    • Customer Relations Team
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      • Emma Murphy
      • Anne Bijum
      • James Ross
      • Chantelle Barker
      • Farhaan Mirza
      • Charles Hall
  • Find a Home
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      • Refurbishing Homes for Shared Ownership
      • Taylor Point
      • Codicote, Hitchin SG4 8UP
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        • Buy my home FAQs
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      • Looking after your home
        • Winter safety tips and advice
          • Cold weather advice
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        • Gardening tips
        • Dealing with damp and mould
      • Our performance 2018-19
      • Coronavirus covid-19
        • Staying at home and asb
      • Hub Error
      • Home Safety
        • Building safety team
        • Building safety engagement approach
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        • Fire safety
          • Fire safety in flats, maisonettes and over 55s accommodation
            • Evacuating safely
          • Fire safety: houses and bungalows
        • Gas safety
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      • Save on energy
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      • Heating guides
        • Drayton Programmers
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      • Disrepair issues
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        • Fire door inspections
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        • Intratone door entry systems
        • NACD door entry systems
      • Anti-social Behaviour (ASB)
      • Become a block representative
    • Introduction to the Thrive Deal
      • Tenants
        • Your Home
          • Home Standard
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            • Communal cleaning
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            • Health & Safety
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          • HomePlan
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        • Your Tenancy
          • Guide to becoming a customer
          • Tenure policy
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          • Decant & Repurchase Policy
          • Anti-social Behaviour (ASB)
            • ASB Policy
            • What is ASB?
            • ASB FAQs
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            • ASB case studies
            • A week in the life of a Customer Relations (Field) Manager
        • Our Relationship
          • Complaints
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            • Upcoming events
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            • Annual Report 2024-25 webinar
        • FAQs
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      • Leaseholders
        • Your Home
          • FAQs what you need to know
        • Your Lease
          • Understanding your service charge and ground rent
          • Planned Works Programme and Section 20 Consultation
      • Shared Owners
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          • Guide to Staircasing
    • Service updates
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  • Feedback
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    • Compliments
    • Complaints
      • Our annual complaints performance and service improvement report 2023/24
    • Customer feedback
      • Listening and acting
      • 2023-24 TSMs
        • Q1 - April - June 2023
        • Q2 - July - Sept 2023
        • Q3 - Oct-Dec 2023
        • Q4 - Jan-March 2024
      • 2024-25 TSMs
        • Q1 - April-June 2024
        • Q2 - July-Sept 2024
        • Q3 - October - December 2024
  • News
    • Customer newsletters
      • Your latest email newsletter: February 2021
      • Your latest email newsletter: May 2021
      • We will be closed for the morning on Monday 12th July
      • An update about your grounds maintenance service
      • Your latest email newsletter: August 2021
      • Your latest email newsletter: November 2021
      • Your latest email newsletter: January 2022
      • Your latest email newsletter: May 2022
      • Your latest email newsletter: August 2022
      • Your latest email newsletter: November 2022
      • Your latest email newsletter: February 2023
      • Your latest email newsletter: May 2023
      • Your latest email newsletter: Sept 2023
      • Your latest email newsletter: November 2023
      • Your latest email newsletter: February 2024
      • Your latest email newsletter: May 2024
      • Your latest email newsletter: August 2024
      • Your latest email newsletter: November 2024
      • Your latest email newsletter: February 2025
      • Your latest email newsletter: May 2025
      • Winter Newsletter for Customers 2024
      • Summer newsletter 2024
      • Winter Newsletter for Customers 2023
      • Summer Newsletter for customers 2023
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