• Home
  • About Us
    • Our Board and Executive
      • Kate McLeod - Chair
      • Graham Olive - Vice Chair
      • Vic Baylis
      • Francesco Elia
      • Jessica Friend
      • Malcolm Green
      • Rachel Harrison
      • James Invine
      • Craig O'Donnell
      • Jamie Smith
      • Elspeth Mackenzie - Chief Executive
      • Jo Barrett - Operations Director
      • Jack Burnham - Development Director
      • Mark Farrar - Finance Director
      • Karen Forbes-Jackson - Corporate Services Director
    • Customer Experience Panel
      • Andy Sage - CEP Independent Chair
      • Alan Banton - Thrive Leaseholder & CEP Member
      • Eni Bankole-Race - Thrive Tenant and CEP Member
      • Martin Brooks - Thrive Tenant and CEP Member
      • Geoff Fellows - Thrive Tenant & CEP Member
      • Joan Fernando - Thrive Tenant & CEP Member
      • Denise Gumustekin - Thrive Tenant & CEP Member
      • Richard Joseph - Thrive Tenant & CEP Member
      • Alison Watt - Thrive Shared Owner & CEP Member
      • Contact your CEP
    • Giving Back with Thrive GIVE
      • GIVE Grants
    • Equality and Diversity
      • Equality, Diversity and Inclusion Framework
    • Our Performance
    • Life at Thrive
      • Job Vacancies
        • Candidate Privacy Notice
      • Careers
      • Benefits
      • Recruitment FAQs
      • Apprenticeships
    • Awards and accreditations
      • Best Companies
      • Investors in People
      • Planet Mark
      • Cyber Essentials
      • Disability Confident
      • Mindful Employer
  • Our Services
    • Landlord
    • Development
    • Property Management
    • Repairs and Maintenance
  • Find a Home
    • Social Housing
    • Homes for private rent
    • Shared Ownership
      • Vertex
        • Register your interest
    • Mutual Exchanges
  • My Home
    • Pay online
      • Make a rent payment
      • Make a service charge payment
      • Payment Completion
    • Advice & Information
      • Tenants
      • Leaseholders
        • Pay Service Charges
      • myThrive Customer Hub
        • Hub 1500 user terms and conditions
        • Customer Hub FAQs
        • myThrive hub prize draw
      • Home contents insurance
      • Shared owners
      • Home Safety
        • Asbestos
        • Fire
          • Fire safety in flats
          • Fire safety in over 55s schemes
      • I want to move
        • Bidding on the housing register
        • Mutual exchange
        • Downsizing
        • Ending your tenancy
        • Ending a deceased tenants tenancy
      • Money & tenancy help
        • Tenancy help & support
        • Universal credit
        • Applying for benefits
        • Rent increase
        • Rent calendars
      • Buying my home
      • Looking after your home
        • Winter safety tips and advice
          • Cold weather advice
        • Dealing with condensation and mould
        • Summer safety tips
      • Digital learning
      • Cleaning grounds maintenance
        • Gardening tips
        • Gardening services advice
      • Home alterations
        • Aids and adaptations
      • Ways to get involved
        • Volunteer
        • Get Involved
      • About our repairs service
        • Disrepair issues
      • Our performance 2018-19
      • Coronavirus covid-19
        • Coronavirus covid-19 faqs
        • Latest communications about coronavirus
        • Rent service charge payments and benefits
        • Useful resources
          • Help with repairs
            • Heating-and-plumbing
            • Smoke & carbon monoxide alarms
            • Kitchen and bathroom
            • Ventilation damp and condensation
            • Electrical and lighting
            • Surface and fixture repairs
          • Community support and volunteering
          • Water hygiene
        • Keeping one another safe
        • Staying at home and asb
      • Hub Error
      • Our performance 2019-20
        • Meeting the Consumer Standards in 2019-20
        • Customer satisfaction
        • Request a printed copy of the Annual Report for Tenants 2019-20
        • Annual Report 2019-20 feedback
        • Investing in our properties
        • Giving back during 2019-20
    • Introduction to the Thrive Deal
      • Tenants
        • Your Home
          • Home Standard
          • Inventory Factsheet
          • Communal Area Standards
            • Communal cleaning
            • Communal grounds maintenance
            • Flat block health & safety
          • Statement of Charges and Compensation
            • Schedule of Compensation
          • Home Plan
            • Home Plan FAQs
            • Request a Home Plan visit
        • Your Tenancy
          • Guide to becoming a customer
          • Tenure policy
          • Empty homes & lettings policy
            • Appendix 1 - Direct Lets
            • Appendix 2 - Tenancy Sustainment
            • Appendix 3 - Refusing a Transfer
            • Appendix 4 - Withdrawing Offers
          • Anti-social Behaviour
            • ASB Policy
          • Withholding services
        • FAQs
      • Our Relationship
        • Complaints Process
          • Housing Ombudsman Complaint Handling Code self-assessment
        • Customer Measures
        • Get Involved
          • Investing in Involvement Statement
            • Resident Involvement Statement 2019
          • Question Time
            • Question Time - join online
              • Question Time: How to participate
            • Catch up on Question Time events
          • Service Shapers Group (SSG)
            • SSG FAQs
            • Our Performance
            • You said, we are doing
            • Find out about the SSG
        • Tenant Prize Draws
          • Digital Engagement Prize Draw
          • Tenant Reward Terms and Conditions
        • Opting out of promotional communications
          • Opting out of receiving text messages
          • Opting out promotional content
      • Leaseholders
        • Your Home
          • FAQs what you need to know
        • Your Lease
          • Understanding your service charge and ground rent
          • Planned Works Programme and Section 20 Consultation
      • Shared Owners
        • Your Home
        • Your Lease
          • Guide to Staircasing
    • Repairs
  • News
    • Customer email updates
      • Your latest email newsletter: February 2021
      • Your latest email newsletter: May 2021
  • Search
  • Contact Us
    • Give feedback
    • Live chat
    • Request to add a third party contact
  • Accessibility
  • Site Map
  • Privacy Policy
  • 404 Error
  • 500 Error
  • Cookie Policy