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  • About Us
    • Purpose and Principles
    • Our Board and Executive
      • Kate McLeod, Chair
      • Graham Olive
      • David Dahan
      • Jessica Friend
      • Rachel Harrison, Vice Chair
      • Rachel Hatfield
      • James Invine
      • Craig O'Donnell
      • John Osborn
      • Graeme Snell
      • John Tibbitts
      • Elspeth Mackenzie - Chief Executive
      • Jo Barrett, Executive Director - Operations
      • Karen Forbes-Jackson, Executive Director - Corporate Services
      • Alix Green, Executive Director - Growth & Investment
      • Thrive Board Declarations of Interest
      • Suzanne Forster, Interim Executive Director - Resources
      • Stephen King, Executive Director - Finance
    • Our Services
      • Landlord
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      • Property Management
      • Repairs and Maintenance
      • Planned Maintenance
        • External Wall Insulation Project
        • roof replacement faq
    • Our Performance
      • Annual Report for Customers 2022-23
        • Listening, learning and improving 2022-23
        • Request a printed copy of the Annual Report for Customers
        • Annual Report for Customers Feedback
        • Annual Report for Customers 2021-22
          • Accessible Annual Report 2021-22 (1)
          • Home Plan case study 2021-22 (1)
        • Annual Report for Customers 2020-21
        • Annual Report for Customers 2019-20
          • Our properties
          • Investing in our properties
          • Meeting the Consumer Standards in 2019-20
          • Giving back during 2019-20
          • Customer satisfaction
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        • 2021-22 Sustainability Reporting Standard
    • Life at Thrive
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      • Equality, Diversity and Inclusion Statement of Intent
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    • Advice & Information
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      • Buying my home
        • Buy my home FAQs
          • Buying my home process
      • Looking after your home
        • Winter safety tips and advice
          • Cold weather advice
        • Summer safety tips
        • Gardening tips
        • Dealing with damp and mould
      • Our performance 2018-19
      • Coronavirus covid-19
      • Hub Error
      • Home Safety
        • Building safety team
        • Building safety engagement approach
        • Asbestos
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        • Fire safety
          • Fire safety in flats, maisonettes and over 55s accommodation
            • Evacuating safely
          • Fire safety: houses and bungalows
        • Gas safety
        • Seasonal safety advice
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        • Share your energy meter readings
      • Heating guides
        • Drayton Programmers
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      • Disrepair issues
      • Home alterations
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      • Insulation upgrades
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    • Introduction to the Thrive Deal
      • Tenants
        • Your Home
          • Home Standard
          • Inventory Factsheet
          • Communal Area Standards
            • Communal cleaning
            • Communal grounds maintenance
            • Health & Safety
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          • Statement of Compensation
            • Schedule of Compensation
          • HomePlan
            • HomePlan FAQs
            • Request a HomePlan visit
        • Your Tenancy
          • Guide to becoming a customer
          • Tenure policy
          • Empty homes & lettings policy
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        • Our Relationship
          • Complaints Process
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        • FAQs
      • Leaseholders
        • Your Home
          • FAQs what you need to know
        • Your Lease
          • Understanding your service charge and ground rent
          • Planned Works Programme and Section 20 Consultation
      • Shared Owners
        • Your Home
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          • Guide to Staircasing
    • Service updates
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  • Feedback
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    • Customer feedback
      • Listening and learning
      • Quarter 1 - April to June 2023
      • Quarter 2 - July - September 2023
      • Previous actions_Listening and learning
  • News
    • Customer email updates
      • Your latest email newsletter: February 2021
      • Your latest email newsletter: May 2021
      • We will be closed for the morning on Monday 12th July
      • An update about your grounds maintenance service
      • Your latest email newsletter: August 2021
      • Your latest email newsletter: November 2021
      • Your latest email newsletter: January 2022
      • Your latest email newsletter: May 2022
      • Your latest email newsletter: August 2022
      • Your latest email newsletter: November 2022
      • Your latest email newsletter: February 2023
      • Your latest email newsletter: May 2023
      • Your latest email newsletter: Sept 2023
      • Your latest email newsletter: November 2023
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