Thrive Deal

Offer & Ask

Achieving a fair deal for our customers is a key focus at Thrive Homes and to ensure this we have launched our ‘Thrive Deal’.

The Deal aims to make sure we are clear with you – our customers – about what we ‘Offer’ to you as your landlord and what we ‘Ask’ from you in return as our customer.

Split into three sections, the information provided covers;

  • Your home; understanding responsibilities for repairs and maintenance in and around your home.
  • Our relationship; find out how you can keep informed, help shape our services, and make a complaint should things go wrong.
  • Your tenancy or lease; explore what you can expect when you sign an agreement with us, understand your service charge and ground rent (where applicable), and find out what you need to know if you decide to move.

To find out more, click on the relevant section below.

Are you a leaseholder or shared owner?