Meet your Customer Relations Team
The Customer Relations team is made up of two teams – Field and Sustainment & Intervention. Both teams work closely with our partner agencies such as the police, local authorities, and support providers as well as Thrive’s internal teams.
We look after all matters relating to your tenancy, home, or estate. In the coming months, we will be moving to a patchless way of working. This means that instead of having a dedicated contact, you’ll now have a team of 6 able to deal with your queries, feedback, and suggestions! We’ll keep you informed as to when this will happen, but for now, scroll down to meet each of us.
Natalie Clark - Relationship Management Lead
I have worked at Thrive Homes since 2013 originally joining as a Welfare Reform Officer. I enjoy the diversity that the housing sector offers meaning that no two days are the same. Since working for Thrive Homes I have completed my Level 4 certificate in Housing with the Chartered Institute of Housing.
Caron Gurdler - Field Officer
I have been working for Thrive for 6 and a half years and have been in my current role as a field officer for 4 years. My role involves all aspects of tenancy management, Homeplan visits, signing up new tenancies and estate inspections.
Jahangir Noor - Field Officer
I have been working for Thrive for approximately 4 and a half years as part of the Customer Relations team as a Field Officer. It’s a varied role which includes carrying out sign up for new tenants, trying to resolve neighbourhood and tenancy issues, carrying out homeplan visits, and working on low-Level anti-Social Behaviour cases. I also carry out estate inspections on the flat blocks on my patch in South Oxhey and Dunstable which is about 120 odd blocks.
I enjoy the strong partnership working my role entails, building relationships with tenants, contractors, local authorities, and many other agencies.
Abi Marquis - Field Officer
I currently work as a customer Relations Field Officer, I’m passionate about helping our customers within social housing and I’ve been in the industry for some years now. I see myself as focused, dedicated and the highlight of my day is when I have a successful outcome!
Sara Henderson - Sustainment and Intervention
Trinder Panesar - Sustainment and Intervention
I originally joined Thrive in 2013. Having covered some tough inner city estate roles over the course of my career in Housing, I consider my role at Thrive one of the most rewarding. Dealing with some of our most vulnerable customers on a daily basis, I take great pleasure knowing I am making a positive impact to the lives of those that I come in contact with.