Evacuating safely

If a fire broke out in your building or flat, would you know what to do?

Knowing the latest advice could save your life. Find out more below.

  • What to do if a fire breaks out in your building outside of your flat

    If the fire isn't in your own flat and your flat is not affected by smoke from a fire elsewhere in the building, the advice is to stay put and call the emergency services by dialling 999. Your flat entrance door is fire rated to protect you for enough time for the fire services to address the fire or rescue you.

  • What to do if a fire breaks out inside your flat

    If a fire breaks out in your flat, the first thing to do is to get everyone out - making sure you shut the door behind you - and call the emergency services on 999.

    If you cannot escape:

    • Shout for help from a window.
    • Keep as many doors between you and the fire closed.
    • If you are trapped in a smoke-filled room, crawl on your hands
      and knees keeping your face close to the floor.

    You must stay at a safe distance away from the fire until a fire officer tells you it is safe to go back inside. The fire & rescue service can obtain list of people who may have difficulties leaving the building in the event of a fire. If you are unsure if you have notified Thrive or any difficulties, please alert the emergency services so they can best assist you.

    Don’t wait until it’s too late, plan your escape route today and advise us if you think you might struggle with any evacuation or safety measures.

  • Top tips to keep your home fire safe

    Access the latest home fire safety advice courtesy of the London Fire Brigade.

    Read on

    If you are reading this information offline and want a hardcopy of these tips, please contact us.

    Checking your fire door