The myThrive Hub is currently down

You can still pay online on our website.

To raise a repair, please speak to our team using live chat or email

Thank you for your patience whilst we fix the issue!

Communal grounds maintenance

Access the latest grounds maintenance service status by clicking here

Our offer to you: grounds maintenance will be carried out regularly by a professional team.
We will undertake regular inspections, carry out works as needed, and record any tree maintenance work required in communal gardens.

What we ask of you: keep the area clear of obstructions and free of litter.
Report any grounds maintenance problems to us as soon as possible.

Rate the grounds maintenance service

Our landscaping team will visit on a regular basis and will ensure that communal gardens or external areas are tidy, free from litter and weeds. This includes:

  • Grass cutting (regularly during the season)
    • remove litter, leaves, branches and fallen fruit before cutting
    • cut the grass between 20-50mm
    • remove trimmings (first cut of year)
    • trim the edges.


  • Shrub and rose beds (regularly during the season)
    • cut back from footpaths, roads and windows, and remove weed
    • remove dead and diseased shoots
    • dead head roses in June, August and October.
  • Hedges (regularly during the season)
    • cut back the previous year’s growth
    • cut back from paths, roads & windows
    • top level and sides to shape and line
    • remove litter & debris from hedge base
    • weeds removed from hedge base or chemically treated.
  • Minor tree maintenance (as required)
    • clear base of weeds to 450mm radius
    • remove suckers and shoots
    • remove climbing plants and ivy
    • remove diseased or broken branches
    • prune back obstructing branches.


  • Hardstanding and paved areas (regularly)
    • clear weeds, moss and vegetation
    • clear litter, grass and leaf build-up
    • remove detritus and faeces
    • rake gravel areas
    • keep gullies, drains & gutters debris free.


Your Grounds Maintenance team will not:

  • start before 8am or work after dusk or 5pm, whichever is the earlier, on Monday to Friday
  • start before 8am or work after 12 noon on a Saturday
  • undertake any other work without obtaining permission from Thrive Homes.

Ground maintenance is seasonal and subject to weather conditions.

For customers who live in a flat with a private garden, refer to the Home Standard by clicking here.