Update my information

Share your information with us

Help us tailor our services to you in under five minutes.

Why we're asking for this information

The reason we're collecting these details and how we securely store and use them.

Update your contact details

Update your telephone or email address on the myThrive hub.

Share your information with us

Just so you know, we may contact you to check or verify your information.

If you are in doubt about the legitimacy of a phone call from Thrive, please call us on 0800 917 6077 to check. We will never ask you for any payment details over the phone.

Thank you for taking the time to fill this in for us!

Marital Status *

Ethnicity *

Religion *

Sexual Orientation *

Nationality *

Do you have a disability or impairment? *

Preferred Language *

Reading Language *

What's your preferred communication method? *

Do you require communications in a special format? *

Occupation

Combined Income *

National Insurance Number

Does anyone else live with you? *

Yes

First name *

Surname *

What is their relationship to you? *

Date of Birth *

1We are now going to ask you a little bit about your household member such as their ethnicity, race and disability status.

I'm happy to share this information with you

I prefer not to share any of this information with Thrive

1Is the household member currently under the age of 18? *

Yes

1What is their gender? *

1What is their ethnicity? *

1Do they have a disability or impairment? *

1What is their marital status? *

1Nationality *

1Sexual Orientation *

1Preferred Language *

1Reading Language *

1Religion *

If you have a copy, please could you share their birth certificate or a form of their ID?

1Do you want to add another household member? *

Yes

First name *

Surname *

What is their relationship to you? *

Date of Birth *

2We are now going to ask you a little bit about your household member such as their ethnicity, race and disability status.

I'm happy to share this information with you

I prefer not to share any of this information with Thrive

2Is the household member currently under the age of 18? *

Yes

2What is their gender? *

2What is their ethnicity? *

2Do they have a disability or impairment? *

2What is their marital status? *

2Nationality *

2Sexual Orientation *

2Preferred Language *

2Reading Language *

2Religion *

If you have a copy, please could you share their birth certificate or a form of ID?

2Do you want to add another household member? *

Yes

First name *

Surname *

What is their relationship to you? *

Date of Birth *

3We are now going to ask you a little bit about your household member such as their ethnicity, race and disability status.

I'm happy to share this information with you

I prefer not to share any of this information with Thrive

3Is the household member currently under the age of 18? *

Yes

3What is their gender? *

3What is their ethnicity? *

3Do they have a disability or impairment? *

3What is their marital status? *

3Nationality *

3Sexual Orientation *

3Preferred Language *

3Reading Language *

3Religion *

If you have a copy, please could you share their birth certificate or a form of ID?

3Do you want to add another household member? *

Yes

First name *

Surname *

What is their relationship to you? *

Date of Birth *

4We are now going to ask you a little bit about your household member such as their ethnicity, race and disability status.

I'm happy to share this information with you

I prefer not to share any of this information with Thrive

4Is the household member currently under the age of 18? *

Yes

4What is their gender? *

4What is their ethnicity? *

4Do they have a disability or impairment? *

4What is their marital status? *

4Nationality *

4Sexual Orientation *

4Preferred Language *

4Reading Language *

4Religion *

If you have a copy, please could you share their birth certificate or a form of ID?

4Do you want to add another household member? *

Yes

First name *

Surname *

What is their relationship to you? *

Date of Birth *

5We are now going to ask you a little bit about your household member such as their ethnicity, race and disability status.

I'm happy to share this information with you

I prefer not to share any of this information with Thrive

5Is the household member currently under the age of 18? *

Yes

5What is their gender? *

5What is their ethnicity? *

5Do they have a disability or impairment? *

5What is their marital status? *

5Nationality *

5Sexual Orientation *

5Preferred Language *

5Reading Language *

5Religion *

If you have a copy, please could you share their birth certificate or a form of ID?

5Do you need to add another household member? *

Yes

Whilst you're here, could you share your energy meter readings with us? *

Yes

Electric reading *

Gas reading *

Water reading *

Consent for storing submitted data *

Yes, I give permission to store and process my data and by ticking this box I confirm I have provided information to the best of my knowledge and I understand my tenancy will be updated with this information and that Thrive may contact me to carry out verification checks.

Why we're asking for this information

Recent research by the Better Social Housing Review found that some social housing tenants still face discrimination and negative stereotypes, especially those from minority ethnic communities and people with disabilities.

As of May 2023, we're missing some important details about our customers:

We don't know the ethnicity of 52% of our customers.
We don't know if 88% of our customers have a disability.

Sharing your information helps us prevent discrimination. Good data keeps our homes safe and comfortable, and we can use it to adjust and improve our services.

You can trust us

We work hard to ensure your privacy is protected and we treat your personal data with respect.

Any information you provide to us will not be shared with third-parties without your consent, and we will not use it to make any changes to your tenancy now or in the future.

Learn more about how we store and use your data a thrivehomes.org.uk/privacy-policy

Update your information

Share your information with us

Why we're asking for this information

Update your contact details

Share your information with us

Why we're asking for this information

You can trust us