Our offer to you: a safe, affordable, well-maintained quality home.
Thrive is proud to offer customers a home that is safe and secure from the moment they move in. We undertake improvement works and regular compliance checks to ensure the building is maintained to a good and safe standard.
All our properties let since April 2018 meet the Home Standard. The condition of each home is recorded at the start of the tenancy in an inventory. This covers the structural condition, safety inspections completed, state of fixtures and fittings, decorative standards and cleanliness, accurately recording (with a photographic record) any obvious existing damage or wear and tear. Customers have seven days to report any errors in the inventory.
What we ask of you: keep your home in the same condition as when you moved in.
We ask customers to comply with their responsibilities as set out below and allow Thrive access to carry out safety inspections and Home Plan visits.
If looked after, homes should only need minor repairs. Improvement work and safety inspections will take care of the rest.
We will carry out a Home Plan visit once a year to confirm who is living in the property, assess its condition, and check for compliance with your tenancy agreement. It’s an opportunity for you or us to highlight any issues that need to be fixed and to get an up to date record of the property’s condition.
Please note that damage to the property or garden will be charged to you if it is:
- wilful or careless
- caused by interference or misuse
- not as a result of normal wear and tear.
- Choose a category
- Bathroom and WC
- Electrical sockets and light fittings
- Security doors, windows and intercoms
- Skirting boards and timber surrounds
- Warm and weather tight