Cookie Policy

Thrive’s website and Customer Hub use cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. All cookies - except those that are strictly necessary (see table below) - will only be used with the consent of the user.


Our cookies help us:

  • make our website work as you’d expect
  • remember your settings during and between visits
  • improve the speed/security of the site
  • continuously improve our website for you
  • make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).

We do not use cookies to:

  • collect any personally identifiable information (without your express permission)
  • collect any sensitive information (without your express permission)
  • pass data to advertising networks
  • pass personally identifiable data to third parties
  • pay sales commissions.

You can learn more about all the cookies we use in the table below:

Website/ Customer Hub (Portal) Cookie Name Purpose Type
Website Cookie preferences Cookie Control These cookies are used to remember a user’s choice about cookies on Where users have previously indicated a preference, that user’s preference will be stored in these cookies. This applies whether you are logged in or not. Strictly necessary
Portal Cookie preference cookie-agreed, cookie-agreed-categories These cookies are used to remember a user’s choice about cookie preferences on Where users have previously indicated a preference, that user’s preference will be stored in these cookies. This applies whether you are logged in or not. Strictly necessary
Website Popup cookies “prodo_page_alert_*“ This cookie identifies whether you have seen popup content on our website. Popup banners are used to communicate urgent updates and changes to our services. Optional
Portal Announcement cookies Hidden announcements This cookie tracks which announcements you have hidden so that you don’t see them again (unless they are changed). Each announcement has a unique, but otherwise non-significant, 32-character code. This cookie only applies if you have an account. Strictly necessary
Website and Portal Universal Analytics (Google) _ga _gali _gat _gid These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data Optional - analytics
Website and Portal BrowseAloud cookies _ba* rwebooks-x rwebooks-y These cookies are set for customers who use the Browsealoud service, to read aloud and translate content on our site. The cookies enable the service to function by storing the user’s selections and preferences as they move around the site, including their settings for the tool, any language selection they might have made, the position of the toolbar, and their acceptance of the disclaimers. Optional - Third Party
Website and Portal Facebook messenger fr xs spin c_user sb datr We use Facebook Messenger’s Chat plugin on our website, and this may set cookies on your computer once you initiate live chat with our team. Further details can be found at Optional - Third Party
Website and Portal YouTube cookies PREF* VSC* VISITOR_INFO1_LIVE* remote_sid* We embed videos from our official YouTube channel and this mode may set cookies on your computer once you click on the YouTube video play. Further details can be found in YouTube’s Privacy Policy Optional - Third Party

How do I change my cookie settings?
You can change your cookie preferences at any time by clicking on the ‘C’ icon at the bottom left of your screen. You can then adjust the available sliders to ‘On’ or ‘Off’, then click ‘Save and close’. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

Contact us

If you have any questions or suggestions about our Cookie Policy, do not hesitate to contact us.

Data Controller
Thrive Homes
London Road
Hemel Hempstead

Tel: 0800 917 6077

Other Related Policies and Guidance

This policy links to other policies Thrive has in place, including but not limited to:

As a business, we try hard to keep all these related policies aligned with each other. If you do spot any inconsistency, please do contact us at your earliest opportunity and make your concerns known. Your support to keep information clear and consistent will always be welcomed.

Policy Approval

As this policy forms part of our operational framework, the document will be evaluated by the Leadership Team as part of any review process.


As this policy is a core component of how Thrive manages its business the document will be evaluated by the Executive Management Team and /Committee/Board as part of any review.

Support and Further Guidance

This policy has been drafted with input from staff across Thrive. If you have any concerns on how to interpret or follow its requirements, please contact us.