Schedule of Compensation
|1st missed appointment where we have not notified you within 12 hours unless there are exceptional circumstances beyond our control||£20|
2nd missed appointment/no access
|Contractual reason to pay compensation in accordance with your tenancy||As per your Tenancy Agreement|
*Whereby on balance of probabilities it can be reasonably concluded that the complainant has suffered a financial loss, but it would be speculative to try and quantify any actual loss.
Examples might include:
We will assess each case on its own merits and take into account the impact on you which may include distress and inconvenience, time and trouble, disappointment, loss of confidence, and delays in getting matters resolved
What happens if I’m awarded compensation, but I owe Thrive money?
If you are awarded compensation in Stage 1 or Stage 2 of Thrive’s complaints process, we will use the compensation towards paying off any money that you owe us.