Thrive is committed to treating people fairly and as equals, working in a principled and responsible way to provide a good place to work, quality homes and consistent services.
Our Equality, Diversity & Inclusion Framework sets out the actions we will take to ensure we comply with our statutory duties and live up to our commitment in everything thing that we do.
We will do this through the following four objectives split by the organisation and customers:
A. Leading by example, creating a culture of equality and diversity that informs our business decisions.
B. Creating a skilled, reliable and resilient team, dedicated to quality and consistency.
C. Delivering fair and accessible services, collecting the right information from customers to measure this.
D. Valuing our partners in the areas where we work to create safe, secure affordable homes for customers.
It is the role of our Equality and Diversity Steering Group to promote this Framework and be responsible for delivering and monitoring progress on the actions.
Monitored by Remuneration & Governance with a champion from our Customer Experience Panel.
Get in touch
We are committed to delivering a fair deal for our customers, but if you feel you have been unfairly treated or prevented from accessing a service we need to know. You can make a complaint, comment or suggestion by contacting us. Please note all complaints are treated confidentially.