Report issues as soon as they arise. If you're a Thrive tenant and the troubleshooting advice below hasn't fixed your issue, please call us on 0800 917 6077.

Winter safety tips and advice

We want you to stay safe and warm in your home throughout the winter months

Explore our the key topics below to find out how you can prepare.

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Advice for cold weather

Are you worried about how the cold weather will impact your home?

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Have yourself a fire free Christmas

Read up on the latest safety advice from the London Fire Brigade.

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Firework safety

Whilst we don't encourage letting fireworks at home, we want you to stay safe. Read up on the latest advice.

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Lighting candles

Enjoy lit candles only whilst you’re in the room so you can keep an eye on them.