We're experiencing issues with rent payments


If you have made a payment since Friday, your up-to-date balance may not show just yet as  we’re experiencing a technical issues.

We're working on resolving this and in the meantime, you can still make payments in your usual way.


Thank you for your patience.

Report issues as soon as they arise. If you're a Thrive tenant and the troubleshooting advice below hasn't fixed your issue, please call us on 0800 917 6077.

Winter safety tips and advice

We want you to stay safe and warm in your home throughout the winter months

Explore our the key topics below to find out how you can prepare.