We're committed to delivering a fair deal for customers and pride ourselves on providing good quality, maintained homes.
Once every five years, you will receive a Stock Condition Survey to make sure your home is safe, maintained, and in a good condition. We'll use the findings to plan any works or upgrades needed.
Find out more and request your annual visit below.
What is a Stock Condition Survey?
A Stock Condition Survey is a visual inspection of the inside and outside of your home and take around 30 minutes.
One of our trusted surveyors will look at the age and condition of major elements such as the kitchen, bathroom, windows and doors. They will also collect information needed to calculate how energy efficient your home is. We will take photographs of all elements, so we kindly ask that any personal items such are moved that you do not want captured.
-
Why do we carry out Stock Condition Surveys?
These surveys help us to understand and plan any future works or upgrades your home needs to stay in a safe and well maintained condition in line with the Decent Home Standards.
When a home is well maintained and looked after, we expect its parts to last. For example:
- Bathrooms to last at least 30 years
- Kitchens to last at least 20 years
- Windows to last at least 30 years
- Pitched roofs to last at least 60 years
Planning ahead helps us better manage how we spend our money.
-
My neighbour has been contacted about a survey but I have not. Am I included?
Our Stock Condition Surveys are planned based on a number of factors. They are usually carried out around every five years, but may be sooner depending on a number of reasons.
If you'd like to know when your survey is due, please get in touch.
-
How will I know when my survey is due?
We'll contact you by email or letter when your survey is due. If you can't make the appointment we've scheduled, please let us know by calling 0800 917 6077 or filling in this form.
-
What will the survey involve?
The survey will involve a visual inspection of all the key areas and components of your home - this includes your windows, roof, doors, kitchen and bathroom. As this is visual only, no items of furniture or any other items need to be moved and no special arrangements need to be made. The full survey should take no more than 30 minutes.
For record purposes, the surveyor will take photos of the property and we kindly ask that you remove any personal possessions or photographs that you do not wish to be captured in these images.
-
Who will be visiting my home?
One of our trusted surveyors will carry an ID badge with a photograph. These will be shown to you on arrival.
Please do not let the anyone into your property if you have any concerns over their identity, instead call 0800 917 6077 to confirm their identity.
-
Can I refuse to have the survey?
These surveys make sure your home stays in a safe and well-maintained condition, so you can enjoy where you live comfortably. That's why it's part of your tenancy agreement to give us access to carry out these surveys and other required works to your home.
-
What if I’m out when the surveyor calls?
Please let us know if you are not available for the arranged appointment so that we can change this to a time that suits you. We will always work with you to try and organise a convenient time and date and where we can, we'll give you a specific time slot (for example 10am - 11am).
These appointments are important to make sure we have up to date information about the components in your property which helps us plan for improvements and make sure your home is safe and well maintained.