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To raise a repair, please speak to our team using live chat or email

Thank you for your patience whilst we fix the issue!

Contact us

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If you have an enquiry about bin collections, street lighting, parking or benefit claims - these are usually handled by your local authority who can be contacted at

For anything else, select an option below. 

We look forward to hearing from you...

General enquiries

Speak directly to a member of our Contact Centre using live chat.

Send an email to

Call us on 0800 917 6077

Write to us at;

Thrive Homes
London Road
Hemel Hempstead

For media enquiries, please contact our PR Agency at 

Useful contacts

Visiting our office

Our colleagues often work remotely. If you're planning on visiting our office, please contact us to arrange an appointment so we can make sure we're available to assist you. 

Apsley train station is a short walk away, and other local busses serve London Road.

Visitor car parking is also available. When entering the site, take the first right and follow the road around to the left all the way to the end and park in any of the bays 511-539. Parking enforcement is in place, so please make sure you provide your car registration to us upon booking your appointment so we can ensure your car is not ticketed.

Download parking map here.

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