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Fire safety in your home

Fire incidents can be tragic and claim the lives of 300 people on average per year in the UK alone. We are determined to keep our customers and their loved ones safe by working together to reduce the risk of fire.

It’s important everyone can safely get out in the event of a fire, so if you think you or any of your household members could struggle, please let us know straight away. We’ll arrange to carry out Personal Emergency Evacuation Plan (PEEP) with you which will risk assess what to do in the event of a fire.

You can update your household details and needs on the myThrive hub, by emailing or click here to speak to an advisor in office hours.

Below you will find important advice and information tailored to the type of property you live in, including links to useful resources from the London Fire Brigade. Knowing the latest advice could save your life, and we always advise briefing your family with the latest guidance.