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At Thrive, we want your block and estate to feel clean, safe, and welcoming. That’s why we work in partnership with New Green Cleaning, who carry out the regular cleaning of internal communal areas and specific external spaces around your block.

Their role is to keep shared areas pleasant, hygienic, and safe for everyone

Our offer to you: communal areas in blocks of flats will be regularly cleaned by our cleaning company.

What we ask of you: keep communal areas completely clear so they are safe and can be cleaned properly. Advise us of any health and safety concerns.

This page explains what’s included, how often we visit, the standards you can expect, and how to report an issue. 

What we clean - inside your block

New Green clean and maintain all shared internal areas, including:

  • Hallways, landings, stairs and circulation spaces
  • Communal lounges, kitchens and bathrooms (where provided)
  • Internal glass panels and windows – cleaned and left streak free
  • Floors swept, hoovered, scrubbed where needed, and mopped dry
  • Handrails, bannisters, light switches and door handles disinfected
  • Walls and ceilings kept free of cobwebs and marks
  • Communal doors, door furniture, skirtings, letterboxes and metalwork cleaned
  • Lifts cleaned every visit, including panels and doors
  • Cupboards and accessible service areas kept clean and free of litter 
Communal Laundry Rooms 

Laundry rooms in blocks are cleaned weekly, including: 

  • Wiping surfaces and flooring
  • Cleaning washing machine detergent drawers
  • Cleaning dryer filters
  • Flushing soda crystals through machines every three months
Outside your block

External areas directly around entrances and bin stores are cleaned and kept free of litter and debris, including: 

  • A 3‑metre area around block entrances and bin stores
  • Stray litter, leaves and detritus within the contract boundary
  • Estate maps, signage and noticeboards kept clean and graffiti‑free
Bin stores & waste areas 

Bin stores and bin chambers are maintained to a safe, clean and “fresh‑smelling” condition, including:

  • Regular cleaning inside bin rooms
  • Removing loose rubbish
  • Re‑bagging waste so it can be placed into bins
  • Cleaning all bin store surfaces
  • Ensuring safe access and tidiness after every visit 

Blocked chutes are cleared within 4 hours when reported during office hours.

Graffiti, fly‑tipping & hazardous waste

Fly-tipping

Small household items or dumped rubbish that one person can safely lift will be removed as part of the service.

Graffiti 

  • Offensive graffiti — removed within 4 working hours
  • Non‑offensive graffiti — removed within 3 working days 

After removal, the area is repainted to its original condition.

Sharps & Dangerous Items 

Any sharps, needles, broken glass or unsafe materials discovered in communal areas are removed immediately.

Deep Cleans (Every 6 Months)

Twice a year, your block will receive a full deep clean that includes:

  • Intensive carpet shampooing
  • Spot‑treating stains
  • Washing all internal walls
  • Deep cleaning all lifts
  • High‑level dusting
  • Deep cleaning of bin stores, bin chambers and all internal communal windows
  • Cleaning refuse chutes, hopper hoods and all communal bins 
What’s not included 

These tasks fall outside the cleaning contract: 

  • Cleaning inside individual flats
  • Removing large or heavy items (requires a booked bulk waste service)
  • Gardening, grounds maintenance or landscaping
  • Personal requests outside the agreed schedule
  • Repairs or maintenance issues 
Our standards

We use the HouseMark Photo Book to measure quality. After each visit, you should see an A grade, with B as the minimum standard between visits. 
Visual examples will be shown below (insert your photos here). 

Grade A – Very Good 

  • Clean, tidy and fresh
  • No litter, dust, cobwebs or marks
  • Floors, windows and surfaces spotless

 Grade B – Satisfactory 

  • Generally clean
  • Small amounts of dust or litter may be present
  • Acceptable between visits

 Grade C – Poor 

  • Noticeably dirty or untidy
  • Visible cobwebs, staining or litter
  • Requires improvement

 Grade D – Unacceptable / Service Failure 

  • Heavily soiled or unsafe
  • Graffiti, hazardous waste or significant litter
  • Must be rectified urgently
How we monitor quality

Our Estates Services team carries out regular inspections and works closely with New Green to maintain standards. If we find: 

  • Grade C  - the contractor is instructed to make improvements
  • Grade D - urgent action is required

If a visit is missed, we arrange a catch‑up as soon as possible.

How often we visit

Your block will receive regular routine cleaning based on the schedule agreed in our Property Schedule. Some tasks happen every visit, while others are: 

  • Monthly (e.g., certain window cleaning)
  • Quarterly (e.g., extractor fan cleaning)
  • Every 6 months (full deep cleans)
  • Annually (specialist items) 

Each visit aims to leave the block at HouseMark Grade A wherever possible.

Report an issue

Please tell us if you notice: 

  • Missed cleaning
  • Fly‑tipping or dumped items
  • Graffiti
  • Blocked chutes
  • Hazardous waste
  • Issues with bin stores 

You can report these to us in any of the following ways:

You can also rate any of our services here: 

Rate our service!

Your cleaner will not:
  • work on a bank holiday unless with prior agreement from Thrive Homes
  • undertake any work that is not specified in the contract without obtaining permission from Thrive Homes.
  • mop floors when the temperature is 4 degrees Celsius or below, this is because mopping in these conditions can cause slips due to slow drying floors, and if temperatures drop, residual water may freeze and become slippery.

Thank you for helping us keep communal areas safe and welcoming. Working together with residents and contractors, we can maintain high standards for everyone who lives in our communities.

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