A rent increase is coming into effect as of April 2022...

Here you'll find the latest updates and information about the increase and what this could mean to you. 

Direct Debit Update: 25th March 2022

We have experienced some problems uploading the new direct debits we need to collect. We were too late to prevent rent being collected next week for tenants who usually have non-chargeable weeks 28/03/22 and 04/04/22. If you are up to date with your rent, we will ensure you benefit from your two rent-free weeks commencing 11th April 2022.

If you feel this will cause you problems, please contact us or speak to your bank if your account is likely to go into deficit as a result of this.

We're sorry for any inconvenience caused. 

  • How much is the increase?

    In line with government guidelines, most rent payments will increase by 4.1% in April 2022. If you pay service charges, these will also change in line with the cost of providing the services where you live.

    You can find out more about the way we apply service charges at: thrivehomes.org.uk/servicecharges

    We will write to all customers in February 2022 to confirm how much your new rent and service charge payments will be for the year.

    There are further implications for digital tenants, click on the next tab to find out more.



  • I am a digital tenant. What does this mean to me?

    Customers on digital tenancies must always maintain four weeks credit.

    Where your rent increases, we will arrange to collect a one-off payment from you in April 2022 to keep your account in four weeks credit of the new rent amount. The additional payment will be on top of your new rent amount.

    The one-off payment amount will depend on the amount of your rent increase – for the average Thrive property, this one-off amount will be between £14 - £40.

    From May 2022 onward, your basic direct debit instalments will be for your new rent amount only. 

  • I claim Housing Benefit or Universal Credit. Is there anything I need to do?

    Housing benefit: we will tell your Local Authority what your new rent and service charge payments will be so they can re-assess your claim.

    Universal Credit: You will need to inform Universal Credit of the new rent amount after 4th April 2022. Universal Credit cannot accept this information in advance.

    If you think you may have difficulty in paying your rent at any time, support is available. Please click here to access our latest advice and support.

  • Why is there a rent increase?

    We know a rent increase is never welcome but as a registered social housing provider, any profit we make in rental income is reinvested back into keeping our properties safe and well maintained, whilst providing more families with a place to call home.

    In 2020/21, we spent £3.5million improving our properties as well as building 81 new homes. The coming year will be no exception with an extra £1m allocated to improving the energy efficiency of our properties. This includes installing cavity wall and loft insulation, modern double glazing and upgrading heating systems.

    For more information on how we spent your rent last year, visit page 12 of our Annual Report for Customers at www.thrivehomes.org.uk/annualreport

    Find out more



    Find out more.

  • Will the cost of my service charge change too?

    Service charges change annually if the cost of providing them for your home changes. We will inform customers of any changes to the amount due for service charges in February 2022. 

  • What if I have difficulty making payments?

    We understand that some customers’ income may have been affected due to coronavirus or for other reasons and we want you to know there is support on hand.

    Please contact us immediately if you are having difficulty managing your payments. We have wide range of independent support available and you can find out more at: thrivehomes.org.uk/money-help

    There are times in all our lives when we might feel overwhelmed or find it difficult to cope. Whatever the matter, we know someone who can help – so if you’re not sure where to turn, we’ll show you the way to access;

    • impartial independent financial advice
    • mental health support services
    • family support services
    • adult support needs services
    • domestic violence advice and support.

    If you or someone you know is in danger and in need of help immediately call 999 or the Samaritans on 116 123.

    Find out more about the support on offer at: thrivehomes.org.uk/wellbeing

  • I have a question, how can I get in touch?

    The best way to get in touch is by: