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Gas Servicing

Your safety, is our priority

Keeping you and your loved ones safe in your home is important.

One of the ways that we do this is by checking the gas appliances in all of our rented properties every year free of charge.

We will contact you by letter or email with an appointment for one of our Gas Safe registered engineers to call at your home on the date given and carry out the following

  • check and test all fixed Thrive Homes gas appliances;
  • repair or replace all faulty boilers, flues, water heater and gas pipe work owned by Thrive;
  • carry out a free visual check on your own gas appliances including your gas cooker and fires (if you have one fitted);
  • identify, test and report upon alarms (smoke, heat etc);
  • issue you with a Landlord's Gas Safety Record (LSGR), which is valid for a year, stating your appliances are safe - for your own piece of mind.

All we ask of you is:

  • to allow our gas engineer access to your home to carry out your yearly gas safety check - if you can't commit to the appointment we have given you, please contact us as soon as possible by emailing or call 0800 917 6077 to rearrange 
  • if you have prepayment meters, please ensure both your gas and electric supply have credit on them when we carry out the safety check
  • to arrange to service any gas appliances you have fitted in our property and share a copy of the LSGR certificate with us. 

It is very important that we are allowed access to your home to do the gas service as it is a legal requirement put in place to protect you.

  • Why does Thrive have to carry out yearly gas safety checks?

    Gas is dangerous. People die due to carbon monoxide poisoning. 

    This only happens if gas appliances are not maintained properly. Carbon monoxide does not smell or taste of anything - it is a silent killer. 

    It is very important that we are allowed access to your home to do the gas service as it is a legal requirement put in place to protect you. Your Tenancy Agreement refers to the importance of you allowing access to the property in order that Thrive Homes can meet its legal obligation.

    We hope it doesn’t come to this, but failing to have your gas safety check carried out could result in legal action at your expense and could result in you losing your home.

    The proof of the importance of a gas safety check is in this story of a gas explosion that rips through a terraced house with devastating consequences - learn more:

  • How will I know when my annual gas safety check is due?

    We will write to you 8 weeks before your gas service is due with an appointment.

  • How will I know my gas safety check has been completed?

    You will be asked to sign a copy of the Landlord's Gas Safety Record (LGSR) by the Gas Safe engineer conducting your gas service. This will be done straight after your service is complete; the engineer will also sign the LGSR and you will receive a copy for safekeeping.

  • What appliances will Thrive Homes check?

    Our engineers will carry out a full safety inspection and service of all Thrive Homes appliances when your annual gas service is due.

    We will visually inspect any appliances that you own but will mark it as “resident’s own appliance” and note that it was not tested, but make you aware of any remedial action required.

  • How long will the gas safety check take?

    Your gas safety check should take no longer than an hour depending on how many appliances need to be checked. Any follow up work will be arranged by Thrive Homes at a time that is convenient to you.

  • What happens if I don't have any credit on my gas meter?

    It is your responsibility to ensure that you have sufficient gas and electric credit in order for the service to be completed. We may cap the gas supply if the inspection is overdue until the gas and/or the electric meter is suitably credited. In all cases, Thrive Homes will still carry out a gas carcass check annually.

    You must inform us in writing if you want the gas meter to be capped permanently.

  • What will happen if I don't allow access for the gas service engineer?

    An annual gas service is a legal requirement and all tenants must allow access when it is due.

    We will take legal action against tenants who refuse access to complete a gas safety check. Failure to allow Thrive Homes access may result in court proceedings taken against you. As a last resort, we will seek an injunction from the courts to gain access to your home and your tenancy may be reviewed or ended and you will be charged the court costs.

  • As a new tenant, when will my gas safety check be carried out?

    If you are a new tenant with Thrive Homes, you will receive an Electrical Installation Condition Report (EICR) and a Landlord's Gas
    Safety Record (LGSR) at your tenancy sign up appointment. These certificates confirm that the gas and electrics in your home have been tested and that all of the appliances we have fitted are
    safe to use.

    You will also receive an Energy Performance certificate which provides you with information on how to make your home more energy efficient and reduce carbon dioxide emissions.

    The Landlord's Gas Safety Record (LGSR) issued to you is a legal document, so please keep it safe. This document records all the gas appliances present at the time of the inspection by our Gas Safe engineers. Each year, we will carry out a gas safety check and we will provide you with a copy of the Landlord Gas Safety Record.

  • Does Thrive carry out gas safety checks for leaseholders and shared owners?

    As a leaseholder or shared owners, you are responsible for the maintenance of all gas appliances and flues in your property. You are required to have them checked for safety at least once every 12 months.

    If you are a leaseholder and you sublet your property, as a landlord, you have a legal responsibility to your tenant under the Gas Safety (Installations and Use) Regulations 1998. This means you must ensure that an annual safety check is carried out on each appliance and/or flue that you provide for tenants’ use, and that a record of each safety check is kept for 2 years.

    Please ensure you send a copy of your current Landlord Gas Safety Record to us. You can send this to us by post or by emailing a copy to: