Good news stories!
Last month we received 5 compliments from our customers, ranging from our Marketing Communications team to our Home Plan visits. We've picked some of this months top compliments to share with you below!
"My sincere thanks and appreciation for getting an engineer out to have the boiler repaired. Thank you so much. The engineer who attended has been here several times and he’s a really lovely chap who always ensures he has done his job well. He did reassure me that he will be working through the Christmas break if the boiler was to lose pressure again (part was replaced) Thank you, you have a great team and I have to say you are one of the nicest of people to deal with at Thrive Homes and the most helpful. Thank you to you and your team for the help and support given to me through the years."
"Thank you so very much for your speedy service and reply. That was so uncomplicated and easy. Definitely makes a change in this day and age"
"You contacted me last Friday for a telephone survey about the recent works carried out at my home but unfortunately I got cut off, so I'm writing to let you know how happy and grateful I am for all the repairs you have done so far at my home since I moved here in March following a mutual exchange. Your contractors have all been friendly and helpful and although there are still things that need fixing I’m really pleased with what’s been carried out so far. So thankyou!"
"I wanted to pass on my best wishes to the income officer who has looked after my rent account for the last four years – I have always found them extremely helpful and understanding regarding my situation so wanted to pass on my thanks and gratitude"
"Thank you to the customer service team for all of the continued support they give me whenever I call in to raise repairs or discuss an issue. I am very grateful"
"I wanted to thank the surveyor who attended my property where multiple works orders were raised to renew the extractor fan in my bathroom, carry out a mould wash on various areas, ease and adjust my kitchen fire door and renew the flooring in my bathroom. He was very helpful and polite and I wanted to pass along my appreciation"
"I wanted to say thank you for the great service my mother received during her Home Plan visit, she was panicking that the visit would have negative consequences but instead the Home Plan officer was amazing and was very helpful.. It was a positive experience"
Asset Contractor Quality
"The operatives who attended from NJL were very nice guys, helpful and friendly and had done a great job! I am prone to falling and this will make such a big difference to me getting out and about safely. I also want to thank the surveyor for all his help for getting it done so quick"
"I wanted to praise the gas engineers following works they carried out at my property to install multiple new radiators. They were friendly, polite, very clean and were a joy to have in my house. I was really impressed with the quality of work they carried out"
Rent and Income
"I just wanted to say thank you for your quick response with an issue with my direct debit and arrears, I am really grateful"
"It was a really nice surprise to receive some flowers after my complaint was delayed due to IT issues"
"I wanted to thank the engineers who attended my property for a repair, I received excellent customer service from them when they came to fit an outside tap, thank you"
"I just want to send this email in the hope that my housing officer gets the recognition she deserves. After moving to my property for terrible circumstances and being afraid of men she had made me and my children feel so safe and welcome. She has understood how I felt and respected every inch of my insecurities and worries and took it upon herself to personally help me when I was concerned with dealing with a male housing officer. She is always there on hand when I have a question or query and has always gone above and beyond to make me feel safe and listened too. She is a great credit to Thrive and I hope she is recognised for this email and how much me and my children appreciate her help. Thanks again"
Rent and Income
"I'm writing this to you to express my gratitude towards yourself for raising and sorting this issue so quickly. I have now received the full refund in my bank which will really help with my finances. I understand this issue wasn't your fault but I am glad you were the person that sorted it and I trust you will keep on top of this to ensure this kind of thing won't happen again. Again, thank you so much for all your hard work and fast responses/actions"
"Thank you for listening to me for an hour, people often don't take the time or certain professionals are in and out in 15 mins - I felt you were really interested in what I had to say and you made me laugh. As a pensioner, we don't always see or speak to too many people so your visit was warmly welcomes. Thank you - you were marvellous company."