The myThrive Hub is currently down

You can still pay online on our website. To raise a repair, please speak to our team using live chat or email Thank you for your patience whilst we fix the issue!

Upload a video of your fire door below


Please make sure the video shows us both sides of the door and that it has:

  • at least three fixed and functioning hinges
  • no cracks or gaps bigger than 4mm around the frame
  • it opens and closes without sticking
  • the door closer is fully attached
  • the brush-like strips around the door are fully attached
  • all original parts such as the letterbox and spy-hole are in place.

If you have any problems submitting this form, please contact