What should I do if my payment doesn’t go through?
First of all, please check that you have entered your information correctly. This includes your full name as written on your bank card, card numbers and address.
If this doesn’t work, please call 0800 917 6077 to use our automated payment line or contact us in office hours so we can assist you.
How are my payments handled securely?
To help protect you and your money from fraudsters, your bank may ask you to confirm it’s really you when you use your card to pay online. This may involve entering a verification code or approving the transaction using your mobile banking app or card reader.
Our online payment system does not store your details after you have made a payment, ensuring your details cannot be compromised.
Payments made from overseas are also no longer accepted. This includes payments from abroad using a UK payment method. If you need to make a payment from outside the UK, please contact firstname.lastname@example.org
How come my payment hasn’t reflected in my balance on the myThrive hub?
We process payments before applying them to your balance. These usually reflect by the end of the next working day.
What if I need to make a payment from overseas?
Our website also no longer accepts payments made from overseas, this includes payments from abroad using a UK payment method. If you need to make a payment from outside the UK, please contact email@example.com