The easiest way to make a payment is online at thrivehomes.org.uk/pay-online. You can also check your balance and download statements on the myThrive Hub, register or log in at thrivehomes.org.uk/mythrivehub.
If you don't have access to online, there are other ways you can make a payment as detailed below.
It is important that you keep to your tenancy agreement and make regular payments to Thrive Homes in advance covering your rent and service charges. Failing to pay puts your home at risk and may prevent you accessing some services Thrive Homes provide.
Contact us on freephone 0800 917 6077 immediately if you are unable to pay for any reason.
You can pay by Direct Debit any day and frequency
You can pay online at www.thrivehomes.org.uk by debit card, 24 hours a day
You can contact us on 0800 917 6077 and pay by debit card, during office hours (8am - 5:30pm Monday to Friday).
You can pay at your local Post Office but this may incur a small charge and take up to 10 days to reach your rent account.
Housing Benefit and Universal Credit
If you claim housing benefit, your rent will be paid directly to us. If you claim universal credit, you are responsible for making your rent payments using one of the payment methods listed.
Cash or Cheque
Thrive Homes does not take payment by cash or cheque.
Jobcentre Plus benefits
0800 055 6688
0808 800 4444
National Domestic Violence Helpline