Ways to pay

The easiest way to make a payment is online at thrivehomes.org.uk/pay-online. You can also check your balance and download statements on the myThrive Hub, register or log in at thrivehomes.org.uk/mythrivehub.

If you don't have access to online, there are other ways you can make a payment as detailed below.

It is important that you keep to your tenancy agreement and make regular payments to Thrive Homes in advance covering your rent and service charges. Failing to pay puts your home at risk and may prevent you accessing some services Thrive Homes provide.

Contact us on freephone 0800 917 6077 immediately if you are unable to pay for any reason.

  • Direct Debit

    You can pay by Direct Debit any day and frequency 

  • Online

    You can pay online at www.thrivehomes.org.uk by debit card, 24 hours a day 

  • Freephone

    You can contact us on 0800 917 6077 and pay by debit card, during office hours (8am - 5:30pm Monday to Friday).

  • Paypoint

    You can pay at Paypoint outlets across the UK. Visit www.paypoint.com for a local list of
    participating shops and garages or freephone 0800 310 0000. Make sure you have a receipt for your rent payment.

  • Post office

    You can pay at your local Post Office but this may incur a small charge and take up to 10 days to reach your rent account.

  • Housing Benefit and Universal Credit

    If you claim housing benefit, your rent will be paid directly to us. If you claim universal credit, you are responsible for making your rent payments using one of the payment methods listed.

  • Cash or Cheque

    Thrive Homes does not take payment by cash or cheque.

Helpful Numbers:

Three Rivers District Council
01923 776611 or www.threerivers.gov.uk

Watford Borough Council
01923 226400 or www.watford.gov.uk

Wycombe District Council
01494 461000 or www.wycombe.gov.uk

Hertsmere Borough Council
020 8207 2277 or www.hertsmere.gov.uk

Milton Keynes Council
01908 691691 or www.milton-keynes.gov.uk

Aylesbury Vale District Council
01296 585858 or www.aylesburyvaledc.gov.uk

Central Bedfordshire Council
0300 300 8306 or www.centralbedfordshire.gov.uk

Citizens Advice Bureau
03444 111 444 or www.adviceguide.org.uk

Step Change Debt Charity
0800 138 1111 or www.stepchange.org

Jobcentre Plus benefits
0800 055 6688

Tax Credits Helpline
0845 300 3900 or www.direct.gov.uk/taxcredits

Shelter Helpline
0808 800 4444

National Domestic Violence Helpline
0808 2000247

Samaritans
08457 909090 or www.samaritans.org.uk