Pinnacle cleaning

04/05/2022

Last updated: 4th May 2022

We are working closely with Pinnacle

Our main cleaning contractor, Pinnacle, is experiencing challenges delivering the service currently, and we want you to know that we are continuing to work hard to resolve these.

This area provides you with the latest updates on the actions we are taking. To date, we:

  • have increased our meetings with Pinnacle to be weekly so we can tackle any emerging issues and keep you informed early on
  • are monitoring visits, including spot checks
  • will secure credits where visits have been missed. Any balance changes will be included in your rent and/or service charges from 1st April 2023. You can learn more about the service charging process by clicking here
  • are keen to carry out joint inspections with customers, and we’ll contact you directly with details of when these are taking place so you can get involved
  • are still working on a solution to share the schedules with customers online. We’re pleased to say these will be available by summer 2022 and we will be in touch to let you know when you can access them!
  • have displayed signage in our blocks so you can see when the cleaners have been and we encourage you to send us any evidence of missed visits or poor service standards through our rate a service feature.

We’re sorry for any inconvenience caused. We promise to keep you informed and will update this page with any changes.

As always, we're keen to hear from you to understand any specific issues in your building and you can let us know by clicking below.

Rate the cleaning service