February 2024
Welcome to your latest update on the communal cleaning service!
Your service
Now that we are in the winter months, you may notice that the cleaners won’t mop the floors on really cold days. This is to prevent ice forming in the communal corridors that may cause an accident.
As always, we are continuing to work closely with Pinnacle and Cleanscapes (our cleaning contractors) to make sure they meet our communal standards.
You can see exactly when the cleaners will be visiting and what tasks they'll be completing online at: thrivehomes.org.uk/my-home-info. Here, you can also give feedback on each visit, so we can make sure the service stays on track.
Customers have been regularly rating their visits throughout the year on our website. By listening to their feedback, we have been able to improve the service at the block and here’s what they now have to say…
"5 stars, great cleaning again no faults to report"
To keep things on track, we are also continuing to:
- have regular meetings with Pinnacle so we can tackle any emerging issues and keep you informed early on
- monitor visits, including carrying out spot checks.
Have a say
In March we’ll be working with customers to shape the future of our cleaning service. We want to learn about your positive and negative experience of the service so we can understand what works and where we need to make changes.
If you’re interested in being part of this, sign up to be a Thrive Customer Voice member to be the first to hear about how and when you can get involved.
Become a Thrive Customer Voice member!
We're always happy to hear from you, so if you have feedback to share with us head to: thrivehomes.org.uk/feedback.
Adrian Anstee
Senior Estates Officer