Support is on hand

There are times in all our lives when we might find it difficult to cope. Whatever the matter, we know someone who can help.

We work with a number of organisations to support you. Find out more below, or get in touch by:

Your local authority may have more support that you can access where you live. This often includes healthy hubs where you can drop in for advice on how to boost your mental and physical health, domestic abuse advice and more. Find out who your local authority is at:

If you or someone you know is in danger and needs help immediately call 999 or the Samaritans on 116 123.

Financial Support

Independent Financial Advice

If you're having difficulty making payments, get in touch with us. We partner with the Citizens Advice Bureau to provide fast tracked independent financial advice to our customers free of charge.

Energy support

If you own your home, depending on your circumstances, you may be entitled to help with your energy costs. Find out more at or call 0800 444 202.

Helping Hands (Buckinghamshire Council)

Helping hands supports those who are struggling with their finances and are in a place of crisis. They also provide help to those who are moving home or are in a home and don't have the finances to buy their own furniture or white goods. Find out more at:

Heart of Bucks Community Foundation (Buckinghamshire)

Heart of Bucks support those facing all types of poverty include shelter, fuel, food and digital. This includes a range of hardships like rent arrears, utility bills, council tax arrears and more. Head to for more information.

Citizens Advice 

Citizens Advice offer independent advice around benefits, work, debt and money, consumer, family, housing, law and courts, immigration and health. You can find out more information at:


Ofgem offer advice and online guides about home gas and electric supply at:

Help for households

This is a government scheme available to help with the cost of living and energy saving tips. Head to:

Other financial support 

We often work with a number of partners who can provide support for customers facing financial difficulty. To find out more, visit:

Mental Health Support Services

Herts MIND

Providing mental health support for our customers. If you need this service, contact us and we'll put you in touch. You can find out more about how they can help at:

Herts Mind also offer a community support service providing holistic outreach support to those who are experiencing mental ill-health or need help with their mental wellbeing. This service can be used by adults living in Three Rivers, Watford, Hertsmere, Welwyn Garden City or Hatfield. Find out more here:

A slice of happiness

This service is free to customers who are unemployed, on Universal Credit or Pension Credit. It aims to support with understanding mind and thought. Head to: for more information. 

Hertfordshire Partnership (NHS)

This service supports people with mental ill health, learning disabilities and autism across Hertfordshire, Buckinghamshire, Nor folk, Waveney and Essex. More information can be found here:


The Samaritans are a mental health support service who listen, without judgement of telling you what to do, for their support head to:

Family Support Services

Families First

Provide help with parenting, children, advice and housing. If you need this service, contact us and we'll put you in touch. You can also find out more about the service at:

Home Start

A national service supporting families in crisis.  Find out more at

Parents Against Child Exploitation 

This service supports parents and carers whose children are being exploited by offenders outside of their family. Head to: for more information. 

Family Information Service 

Providing information, advice and guidance for families, children and young people. More information can be found at:

Adult Support Services 

Emerging Futures

Support with alcohol, drug and addiction issues. If you need this service, get in touch at:

Path 2 Recovery (P2R) 

A one-stop service that provides drug and alcohol advice, treatment, and support. Find out more at: Path 2 Recovery (P2R) Bedford Borough | East London NHS Foundation Trust (

Change Grow Live

Provide a wide range of wellbeing services for challenges including drugs or alcohol, housing, domestic abuse, mental and physical wellbeing. Find out more at:

P3 Housing Support

This service supports people aged 16+ who live in Buckinghamshire and are at significant risk of homelessness, struggling to manage their home independently or need support with setting up a new tenancy. Help can be found at:

One Recovery Bucks

Supporting anyone living in Buckinghamshire impacted by their own or someone else’s use of alcohol and drugs. More information can be found at:

Herts Help

Herts Help offer free and confidential assistance, they can put you in touch with relevant services and local support. Find out more at:

Victim Support

This service offers independent, free and confidential advice to victims of crime and traumatic incidents. Head to: for more information.

Beacon Victim Care

Beacon help victims and witnesses in Hertfordshire cop and recover from the impact of crime. You can find out more at:

Victims First 

This service is dedicated to making sure all victims and witnesses receive the support they need to cope with the impact of crime. Find out more here:

Domestic Abuse advice and support 

We will support customers and household members facing domestic abuse and we've set this out in our policy.

We work with a range of partners to further support victims as follows: 

Herts Sunflower Domestic Violence

Providing advice and information for those experiencing domestic violence. Find out more at:

Herts Mind Domestic Abuse Service 

This service is for those 18 years and over who are experiencing domestic abuse. They offer advice, information and support tailored to your needs. Head to for more information.


Refuge provide support to women and children who have experienced domestic abuse with physical, emotional and financial support and more. Find out more at:

National Domestic Abuse Helpline

This service offers free and confidential advice available 24 hours a day. Head to:

Respect Men's Advice Line 

Free and confidential support, advice and information for men at:

Safer Places

Free and confidential support, advice and information at:

Women's aid

Offering support for women and children experiencing domestic abuse at:

Men's Aid

Offering support for men experiencing domestic abuse

National Centre for Domestic Violence

Offering free legal support for victims of domestic violence or abuse. Find out more at:


This service supports LGBT+ people who have experienced abuse and violence. Help can be found at:

Karma Nirvana 

This is an Honour Based Abuse helpline and can be found at:

Young Person support services 

Herts Young Homeless

Support for 11-25 year olds who are in crisis and at threat of family breakdown. Find out more at:

Services for Young People

Offering information, advice and support with issues such as mental health, relationships, personal safety, benefits and finances, housing and homelessness, drug and alcohol use and more. Find out more at:

Youth Space 

Offering support for 11-19 year olds. Find out more at: