⚠️ Our Customer Service Centre is closed from 12:30pm today until 8am Wednesday 10th December.

Please only report emergencies by phone. For all other enquiries, please email us or try our Live Chat and we'll get back to you as soon as possible.

For payments and account services, please use the myThrive hub. 

 

We know some of our customers may be concerned following the recent announcement of cost of living and energy increases.

If you think you may face difficulty paying your rent or service charges, please get in touch with us.

We are working with Three Rivers District Council, HACT and Citizens Advice Service in Three Rivers to assist customers suffering with issues of fuel poverty and who may need some financial support.

The easiest way to reach a member of our team is by:

If you are not working or on a low income you may be entitled to benefits, depending on your household circumstances. You can check what you may be able to claim at: entitledto.co.uk 

We work with a number of other organisations to provide mental health, family support, domestic violence and much more support to our customers too. Whatever to matter, we know someone who can help and you can find out more by clicking here.

We also want you to know that we’re working hard to make our homes easier to heat through upgrading the efficiency of our properties. You can help us assess which properties need to be prioritised by sharing your meter readings with us at: thrivehomes.org.uk/meter-readings

If you're looking for ways to save on energy in your home, we've put together some top tips for you. 

Top tips to save on energy use