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Thrive Homes is committed to providing a fair deal for customers and prides itself on having an open-door policy for customers to voice their opinions on our services and be heard.

Following a complaints escalation to the Housing Ombudsman, it was concluded that Thrive did not mishandle the complaint being investigated.

In our February 2021 email update, hear from Elspeth Mackenzie, our Chief Executive and find out more about how we will be prioritising budgets going forward as well as the latest actions we are taking following your feedback, how to apply for a Thrive GIVE grant and enter our prize draw for a chanc…

Thrive’s Director of Resources, Mark Farrar said: “We are delighted to receive an ‘A’ credit rating with a stable outlook for the second year running, this affirms our financial capacity and resilience and also provides confidence in our strategy and future growth ambitions.

Thrive Homes has appointed David Mullen as Assistant Director of Resources, to support the delivery of the 5,000-home housing association’s growth plans.

Households across England and Wales will soon be asked to take part in Census 2021. Learn more about what this involves and where you can go for help.