1,500 customers registered on the myThrive Hub!


Just one month after seeing our 1,000th user, Thrive Homes is excited to announce that we have now hit another milestone of 1,500 users on the myThrive Hub!

The 1,500th myThrive hub user Mr Collier explained "It was really easy to register, I'm not great with the internet but the Customer Service Advisor at Thrive helped me set my account up within a few minutes"

This now means that 30% of Thrive's households are registered and able to access our digital services through any device that has an internet connection, whether this be a smartphone, laptop or tablet. These digital services are accessible 24 hours a day, 7 days a week.

Speaking on behalf of Thrive Homes, Jo Barrett, Executive Director Operations said, “Our ambition when we launched myThrive Hub was to register a third of our customers in the first year. The fact that we have hit this milestone only six months after we went live is testament to the team at Thrive and the involvement of our customers through the design testing and development stages. As an organisation we aim to offer accessible digital solutions to all so that we can free up our phone lines for those who need it most.”

Mr Collier explained. "It is now really easy for me to keep an eye on my account and check anything if I need to" This improvement has meant that customers can manage their account online, when it is convenient for them by:

  • Reporting and booking repair appointments
  • Viewing their account balance and history
  • Making payments
  • Requesting documents relating to their property or tenancy
  • Updating household details

Thrive has worked together with customers and colleagues to ensure that myThrive Hub is easily accessible for all. It has been created with customers' needs in mind, enabling a simple way to manage their account online and access services at a time that is convenient for them.

By creating trusted relationships built on mutual respect and accountability, Thrive has been able to create this tool with customers to provide them with everything they need to manage their home online. Being able to report and check repair appointments, check account balances or request documents, customers are now able to access this information quickly and hassle free.

When asked what Mr Collier would say to other customers that hadn't registered yet, he said "It's really easy to register and Thrive is there to help if you need it, it's a great way of contacting them, looking after your tenancy and keeping track of important documents."

We celebrated our 1,500th myThrive Hub user by giving Mr Collier a £100 Amazon voucher.

Click here to register today and take advantage of the services on demand!