Welcome to this edition of Thrive’s newsletter – keeping you informed with the latest updates
We are at that point in the year where we set budgets based on what our income will be for the new financial year.
At the end of February, you will receive a notification of what your service charges will be from 1st April 2023. Further information about how these are estimated can be found on our website where you can watch a short video explaining the process at thrivehomes.org.uk/servicecharges
I hope that you find the topics covered by the newsletter interesting and please let us know if there are things that you’d like us to feature next time.
Best wishes,
Elspeth Mackenzie
Chief Executive
Acting on your feedback, we've made it easier for you to access general information about your home, tenancy and our relationship with you.
- who's responsible for repairs
- how are service charges calculated
- ways we keep your home safe together
- and much more!
Read about other actions we're taking at thrivehomes.org.uk/yourfeedback
Understanding who lives in your home and any needs they may have helps us tailor our services to you and means we can keep you informed about things to do with your home and tenancy.
We've been contacting customers to share this information with us and it's quick and easy to do. Simply head to thrivehomes.org.uk/my-info or click the button below.
Want to know how we use your information?Read our latest news update on this.
We’re keen to know if you have an interest in the environment and want to hear about our green agenda in housing. Whether you’re serious about recycling, energy efficiency or are active in other ways, let us know by clicking the button below.
Almost 50% of our customers are working with us to make sure you receive a fair deal.
You can be a part of this too!
- let us know what's important to you when it comes to our cleaning service
- look at ways of making it easier for you to manage your appointments with us
- explore ways of raising awareness of safety communications.
Read about the latest changes happening and how to get involved at
thrivehomes.org.uk/getinvolved
- We’re recruiting new cleaning staff
- 91.7% of customers are satisfied with our repairs service
- how we're bringing grounds maintenance up to standard before the busy growing season
- and more!
Our tips are there to help you save money, reduce energy use, access a range of support with cost-of-living and more.
Last year hundreds of our properties received energy efficiency upgrades. Your meter readings help us to understand how well our homes are performing and where further improvements are needed.
In her latest update, Elspeth talks about the service charge estimates, how Thrive is working to make every penny count and plans to make homes more energy efficient.
On 23rd January 2023, the Fire Safety Regulations (2022) came into effect, outlining our obligations to keeping your building safe. One of the key requirements is to keep you informed with the latest safety advice.
In these newsletters you'll always find a safety update and in this edition, we have included a video on how to check your fire door is in working order.
Find out about the ways we are meeting the new regulations to keep your building safe below.
At the end of February, you will receive a notification of what your service charges will be from 1st April 2023. Further information about how these are estimated can be found on our website where you can watch a short video explaining the process at thrivehomes.org.uk/servicecharges
Where this doesn't work, there are steps we will take to investigate and tackle the issue.
- Thrive Customer
Dates for your diary!
- Keep an eye on your letterbox at the end of February for a letter detailing your rent and/or service charge increase
- We'll be closed for the Easter weekend from 5.30pm Thursday 6th April until 8.30am Tuesday 11th April