Have you ever wanted to search for information about your landlord or make a request for specific performance data or information? You can now do this through STAIRs.

What is STAIRs?

The Social Tenant Access to Information Requirement is a new standard that has been introduced by UK Government. It gives people living in social housing more rights to see information about how their home and services are managed.

Key points:

  • From October 2026, housing providers must publish key information [see part 1] about how they manage homes—things like repairs, safety checks, and performance.
  • From April 2027, tenants will be able to ask for specific information [see part 2] about their housing, and landlords must respond within 30 days.
  • This is like the Freedom of Information rules that apply to councils and is now extending to housing associations and other registered providers.
  • The goal is to make housing providers more open, transparent, and accountable, so customers can better understand decisions and hold landlords to account. 

Part 1: Publishing key information

Much of the information that we are required to publish under STAIRs is already available on our website. For ease, we’ve organised the information using the STAIRs classifications below, including links to relevant pages on our website.

Governance and decision making

Find out about Thrive Homes in About Us on our website;

Spending

You can find details about our spending, grants and use of service charges on our website.

Visit:

  • Our Reports for in depth details of our spending in the Annual Financial Statements or a summary of key customer information within the Annual Report for Tenants.
  • Giving back with Thrive GIVE for details of the grant funding we have available and how it is allocated to local organisations.
  • Understanding your service charge for information on how we estimate and charge for your service charges.
Housing stock management

You can view our current approach to investing in our homes by reading our Strategic Framework, available in Reports and Publications on our website.

You can read more about our Planned and Cyclical Maintenance Programmes on our website including details on:

  • Cavity Wall Insulation Programme
  • Aids and adaptations
  • Door entry systems
  • Electrical testing and upgrades
  • Fire doors
  • Heating
  • Insulation upgrades
  • And much more…

Information about our energy improvement performance and progress towards Net Zero can be found in our ESG Reports.

Performance

We regularly publish updates on our performance in the ‘Our Performance’ on our website.

Housing Services
Lists and registers

Thrive Homes is a registered provider of social housing and is listed on the Government website for the Regulator of Social Housing.

Other lists and registers relating to the  management of social housing:

  • Our Building Safety pages contain building safety information that is relevant to each block as required by law.
  • Information on how to apply for social housing can be found on our website under Find a Home.
Social housing management

The Policy Library on our website contains our decision-making policies as well as those relating to the management of social housing.

Part 2: Information requests

Under STAIRs you will also be able to request relevant information, which may include details of policies, plans and activities on topics like:

  • Anti-social behaviour
  • Complaints handling
  • Procedures, and performance
  • Health and safety
  • Rent rates
  • Property conditions, repairs and improvements to property
  • Service charges
  • Stock profile
  • Energy efficiency information
  • Estate management

We have shared links to useful information above. Can’t find what you’re looking for? You can make a request by contacting us in your usual way.