We want to remind all of our customers to remain vigilant over bogus callers at their door or on the phone.
We will always let you know if we are planning to visit you in your home. Unless you have an emergency, we will only usually visit or contact you between the hours of 8am – 6pm Monday – Friday.
If you suspect someone is pretending to work on our behalf, please do not let them into your home and call us on 0800 917 6077 to verify their details.
As a reminder – our colleagues and contractors:
- will always carry ID and you can ask to see this
- will never ask you for any cash payment.
If you are suspicious or worried, contact the police straight away.