Thrive Homes Awarded Substantial Assurance for Landlord Property Compliance

Thrive Homes has been awarded a level of substantial assurance by Pennington Choices following a comprehensive landlord property compliance health check, recognising the organisation’s strong governance, robust systems, and strong customer safety culture embedded throughout the organisation.

The independent review confirmed that Thrive demonstrates high levels of assurance, transparency, and technical competence, with only medium to low-priority recommendations identified to further enhance visibility, documentation, and consistency.

Key Highlights

Strong governance and oversight: Clear executive roles, responsibilities, and escalation routes through the Executive Team, Customer Forum/Committee, and the Board underpin a culture of assurance built on accurate data, evidence, and regular reporting.
Robust compliance systems: Monthly compliance reporting and scorecard monitoring go above and beyond expectations, providing transparency and demonstrating a proactive approach to risk management. Thrive also maintains a G1 / V2 rating from the Regulator of Social Housing, evidencing high confidence in governance and viability.
Positive safety culture: Customer safety and risk management are embedded across the organisation, supported by strategic documents such as the Asset Sub-Strategic Plan (2025–2028) and Asset Management Strategy, aligned to legislation including the Building Safety Act 2022, Awaab’s Law, and the Housing Health and Safety Rating System (HHSRS).
Skilled compliance team: Thrive’s Compliance Team is well-resourced and highly qualified, with expertise including NEBOSH qualifications, CIOB Building Safety Management Level 6 certifications, and extensive fire safety training.
Effective contract management and resident engagement: External provider contracts are managed with due diligence and regular reviews, while resident engagement is delivered through multiple channels to ensure openness and visibility.
Innovation through technology: Thrive has implemented new compliance software, Servicesoft, to streamline reporting and data reconciliation. While gas compliance is still being migrated, the system is already strengthening oversight and reducing manual processes.

Neil Richards, Senior Consultant at Pennington Choices, said:

“It was a pleasure working with Thrive Homes on their Compliance Health Check. The organisation demonstrated a consistent and robust approach across all of the Big Six areas of compliance, supported by strong governance and a capable team. Most notably, the health check clearly showed that resident safety sits at the heart of everything they do. It was great to further strengthen the relationship between Thrive Homes and Pennington Choices, and a real credit to Thrive Homes to have achieved such a strong level of assurance.”

The substantial assurance rating confirms Thrive’s commitment to putting customer and colleague safety and wellbeing at the heart of its operations, embedding compliance strategically and operationally, and maintaining sector-leading governance.

Emma Murphy, Director – Business Assurance & Risk, said:

“We are delighted to receive substantial assurance from Pennington Choices. This recognition reflects the dedication of our teams, the strength of our governance, and our unwavering commitment to customer safety. We will continue to build on this success, ensuring transparency, consistency, and excellence in everything we do.”