Changes to Universal Credit are coming

The £20 a week boost to Universal Credit payments will officially end on 6th October 2021, and we recognise this may be a concern for some customers.   

For many, this means September will be the last month you will receive the extra £20 per week.

If your assessment period ends on or after October 6, you will be paid the new lower amount of Universal Credit. You will be notified of any change to your entitlement through your Universal Credit journal.

We understand that these changes may have an impact on our customers, so we have put together the following advice in preparation.

Accessing government support

Paying rent and service charges

As before, you will continue to be responsible for making your rent and service charge payments directly to Thrive. Any rent costs that you are paid through Universal Credit will be unaffected by this change.

As always, please contact us as soon as possible if you have difficulty making your rent payments at any time. The easiest way to reach us is by using live chat, sending an email to or by simply giving us a call.

We partner with Citizens Advice to provide a free fast-track money advice service for our customers, all you have to do is let us know if you would like to be referred.

Additional support   

Your local Citizens Advice Bureau will be able to advise on other support you may be eligible for, such as:

  • Benefit and budgeting advice
  • Food bank vouchers
  • Free school meals for your children

Access additional advice and information