Hello and welcome Thrive’s latest updates
I'm pleased to introduce this newsletter with good news. This year we have upgraded over 1,200 homes (100 more than planned) with things like new kitchens, bathrooms, heating systems and windows and secured additional funding to make even more homes warmer and energy efficient.
Over 70% of our tenants have now received a Home Plan visit too, which is helping us to proactively maintain our homes and provide better support to those who need it. This is an important part of helping us make careful decisions about how we spend our money.
We're also proud to share that 50% of households are now part of Thrive Customer Voice, with 698 customers influencing our services last year.
In the coming year, we'll continue improving home efficiency and pay special attention to areas where you've suggested we can do better.
Please share your thoughts and suggestions for our next newsletter - we'd love to hear from you!
We hope you’re enjoying the recent spring weather and watch out for your postal newsletter in June.
Best regards,
Jo Barrett
Executive Director Operations
- Complete a survey to tell us how we can bring your attention to important safety communications.
- Join us in person for a cuppa and a cake to learn about the way we manage damp and mould and influence our process.
- Take part in a focus group to share what's important to you when it comes to our cleaning service
- Fill in a survey to share your thoughts about our repairs timescales.
- Attend a workshop to learn about the ways we contribute to the environment and tell us what you think.
thrivehomes.org.uk/getinvolved
Dates for your diary
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Keep an eye on your letterbox at the beginning of July for your rent statement and copy of your summer newsletter!
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Become a Thrive Customer Voice member to join us on 17 July 1-3pm at Liberty Tea Rooms, Hemel Hempstead and influence the way we deal with damp and mould cases.