We’re currently experiencing a high number of calls, which means waiting times may be longer than usual.

Please continue to use live chat or email us at enquiries@thrivehomes.org.uk and we'll do our best to get back to you as soon as we can.

For anything related to your account, you can head straight to the myThrive Hub.

Would you like a hard copy of this information? Click here to request a printed copy.

Search

Thrive Deal for Shared Owners

Achieving a fair deal for our customers is a key focus at Thrive Homes and to ensure this we have launched our ‘Thrive Deal’.

Thrive Deal aims to make sure we are clear with you - our customers - about what you can expect from us as your landlord (our ‘offer’) and what we expect from you as our customer (our ‘ask’). We encourage you to read the information on this website which explains our three ‘Offer & Ask’ statements.

Your Home

Your home is at the heart of your relationship with us.

We want you to be proud of where you live and working together, we'll keep your home safe and in good repair.

Our Relationship

We're proud to offer quality customer service.

Our relationship with you is important to us. Find out how you can shape our services, keep informed and make a complaint if things go wrong. 

Your Lease

Your lease is the contract between you and us.

Explore what you can expect when you sign a lease agreement with us, what you are responsible for, and information you need to sell your home.

Repairs

Use our Repairs Tool to report any problems online.

Advice & information

Browse our library of useful tips and information.