⚠️ Our Customer Service Centre is closed from 12:30pm today until 8am Wednesday 10th December.

Please only report emergencies by phone. For all other enquiries, please email us or try our Live Chat and we'll get back to you as soon as possible.

For payments and account services, please use the myThrive hub.

Seasonal safety advice

Information to stay safe all year round

Find out more about dealing with cold weather.

Enjoy lit candles whilst you're in the room so you can keep an eye on them.

Whilst we don't encourage letting off fireworks at home, we want you to stay safe if you are around them. Read up on the…

Read up on the latest safety advice from the London Fire Brigade.

Find how you can keep your home safe and secure during summer.