We have a legal responsibility to ensure electrical safety for all customers. This includes within the home of each customer, all communal areas of buildings and other properties we own and/or manage.
Scroll down to find out more about how we maintain electrical safety, and please reach out to us if you have any questions!
We carry out electrical safety tests and inspections in all our rented properties every 5 years.
We produce electric safety reports based on our finding when carrying our electrical safety test. All customers can request a copy of an electrical safety report for their home or communal areas.
To request a copy, please contact us.
We carry out and manage any electrical follow‑up work identified during safety tests and inspections, ensuring all issues are resolved quickly and to required standards.
Where required, we will install, test, and replace battery/hard-wired smoke and carbon monoxide alarms. This work is carried out at the same time as your annual gas safety check.
We make a maximum of three attempts to access your home to carry out electrical safety checks or works. If there is any difficulty gaining access to your home, we will take legal action to gain access where necessary.
We will do as much as possible to provide reasonable adjustments or additional support to help residents access and understand our services and complete safety checks.
Please let us know if you have any accessibility requirements or need further support. Sharing your information also helps us to keep our homes safe and make sure our services are meeting your needs.
Updating your details is quick and easy – simply contact us in your usual way or head to: thrivehomes.org.uk/my-info