Thank you once again to our valued Thrive Customer Voice members. Over the past three years your feedback, ideas and lived experience have directly shaped our Annual Report for Tenants.
You’ve consistently told us that repairs, property improvements, building safety and having a stronger voice are your top priorities. In response, our report focuses on these areas, giving you a clear picture of the progress we’ve made and the work still ahead.
As we move forward into the next 12 months, we do so as Chime Housing - a new organisation built on the strengths of both Thrive Homes and Watford Community Housing, and guided by the voices of the residents we serve.
We hope you enjoy reading about our performance over the year and find this information useful. Once you’ve had a chance to read it, we'd love to hear your thoughts!