We provide and maintain a range of living aids in our homes. This includes stair lifts, through-floor lifts, and hoists to support residents in living independently wherever possible.
We are responsible for looking after any fixed lifting equipment in the homes we own and manage. This means equipment that’s permanently installed, not portable lifting devices that can be moved around.
Our responsibilities include servicing and maintaining things like domestic lifts, passenger lifts in communal areas, and other fixed lifting equipment. We also carry out regular safety checks to make sure everything continues to work safely and reliably.
Scroll down for more information about lift safety, and please reach out to us if you have any questions!
In the event of an emergency breakdown, our contractors will attend to passenger lifts within four hours.
We have a thorough process in place to undertake detailed examinations, safety/servicing visits, and follow-on works for fixed lifting equipment.
If we need access to your home to carry out safety checks or works, we will attempt to contact you by letter three times. If we have any difficulty gaining access to your home we will take legal action to gain access where necessary.
We will do as much as possible to provide reasonable adjustments or additional support to help residents access and understand our services and complete safety checks.
Please let us know if you have any accessibility requirements or need further support. Sharing your information also helps us to keep our homes safe and make sure our services are meeting your needs.
Updating your details is quick and easy – simply contact us in your usual way or head to: thrivehomes.org.uk/my-info