We’re currently experiencing a high number of calls, which means waiting times may be longer than usual.

Please continue to use live chat or email us at enquiries@thrivehomes.org.uk and we'll do our best to get back to you as soon as we can.

For anything related to your account, you can head straight to the myThrive Hub.

Upload a video of your fire door below

 

Please make sure the video shows us both sides of the door and that it has:

  • at least three fixed and functioning hinges
  • no cracks or gaps bigger than 4mm around the frame
  • it opens and closes without sticking
  • the door closer is fully attached
  • the brush-like strips around the door are fully attached
  • all original parts such as the letterbox and spy-hole are in place.

If you have any problems submitting this form, please contact fire@thrivehomes.org.uk