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We’re currently experiencing higher call volumes, which may cause delays in getting through on the phone today.

For quicker assistance, please use our Live Chat or Email service.
If your query is an emergency, please continue to call us.

We apologise for any inconvenience and appreciate your understanding.

Upload a video of your fire door below

 

Please make sure the video shows us both sides of the door and that it has:

  • at least three fixed and functioning hinges
  • no cracks or gaps bigger than 4mm around the frame
  • it opens and closes without sticking
  • the door closer is fully attached
  • the brush-like strips around the door are fully attached
  • all original parts such as the letterbox and spy-hole are in place.

If you have any problems submitting this form, please contact fire@thrivehomes.org.uk