Rent payments over the festive period

Please note, as Thrive will be closed for the Christmas period, payments made on or after 24 December 2025 will be processed and credited to accounts by close of business on 5 January 2026.

Whether it’s good or bad news, we want to hear from you!

If you have an idea that you think would improve our services, or have a general comment, we’d love to hear from you. Likewise, we’d like to pass on the good news if you’ve had a particularly good service from our team.

Sometimes things can go wrong and we need to know if your experience has fallen below our standards. We’re committed to providing quality services that are fair to everyone, so whether it’s a big or small issue we want to know so we can work together to resolve it. You can access our complaints process by clicking here.