About these results

These satisfaction measures relate to customers living in our low cost rented accommodation. If you're a shared owner, we'll publish our results annually due to the sample size we survey.

Thrive is a member of Vantage Customer First Club and our results are compared to approximately 20 other landlords that are part of this group.
*YTD (Year to Date) is the period of time from the first day of the financial year (April 1st 2023) up to the current date.

Results

  • 70%

    of customers  are satisfied with the service provided by their landlord. Compared to 67% for other landlords. Year to Date = 71%

  • 73%

    of customers are satisfied with the repairs service. Compared to 74% for other landlords. Year to Date = 73%

  • 63%

    of customers are satisfied with the time taken to complete a repair Compared to 67% for other landlords. Year to Date = 65%

  • 67%

    of customers are satisfied that their landlord provides a home that is well maintained. Compared to 72% for other landlords. Year to Date = 69%

  • 77%

    of customers are satisfied that their landlord provides a home that is safe. Compared to 78% for other landlords. Year to Date = 77%

  • 64%

    of customers satisfied that their landlord listens to their views and acts upon them.  Compared to 59% for other landlords.  Year to Date = 61%

  • 78%

    of customers are satisfied that their landlord keeps them informed about things that matter to them. Compared to 69% for other landlords. Year to Date = 73%

  • 76%

    of customers agree that their landlord treats them fairly and with respect. Compared to 74% for other landlords. Year to Date = 77%

  • 40%

    of customers are satisfied with their landlords approach to complaints handling.  Compared to 39% for other landlords. Year to Date = 39%

  • 68%

    of customers are satisfied that their landlord keeps communal areas clean and well-maintained. Compared to 63% for other landlords. Year to Date = 60%

  • 65%

    of customers are satisfied that their landlord makes a positive contribution to their neighbourhood. Compared to 60% for other landlords. Year to Date = 62%

  • 69%

    of customers are satisfied with their landlords approach to handling anti-social behaviour. Compared to 58% for other landlords. Year to Date = 62%

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