Rent payments over the festive period

Please note, as Thrive will be closed for the Christmas period, payments made on or after 24 December 2025 will be processed and credited to accounts by close of business on 5 January 2026.

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Complaints

Make a complaint

Let us know about something that has gone wrong or a service that has fallen below our standards. 

Complaints process

Learn about the way we'll handle your complaint fairly and respectfully. 

Your feedback

Find out about the ways we're using your input to shape our services. 

Complaints policy

Our complaints policy provides more information on Thrive's approach to handling complaints.

Our annual complaints performance and service improvement report 2024/25

Thrive Places complaints

We have a separate complaints policy for our Thrive Places customers.