⚠️ High Call Volumes 

We're currently experiencing very high call volumes and are sorry for the delay. You can email us or try our Live Chat — we'll get to your call as soon as possible.

For payments and account services, please use the myThrive hub. 

 

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Complaints

Make a complaint

Let us know about something that has gone wrong or a service that has fallen below our standards. 

Complaints process

Learn about the way we'll handle your complaint fairly and respectfully. 

Your feedback

Find out about the ways we're using your input to shape our services. 

Complaints policy

Our complaints policy provides more information on Thrive's approach to handling complaints.

Our annual complaints performance and service improvement report 2024/25

Thrive Places complaints

We have a separate complaints policy for our Thrive Places customers.