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Make a complaint
Let us know about something that has gone wrong or a service that has fallen below our standards.
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Complaints process
Learn about the way we'll handle your complaint fairly and respectfully.
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Your feedback
Find out about the ways we're using your input to shape our services.
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Complaints policy
Our complaints policy provides more information on Thrive's approach to handling complaints.
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Our annual complaints performance and service improvement report 2024/25
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Thrive Places complaints
We have a separate complaints policy for our Thrive Places customers.
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