⚠️ Our Customer Service Centre is closed from 12:30pm today until 8am Wednesday 10th December.

Please only report emergencies by phone. For all other enquiries, please email us or try our Live Chat and we'll get back to you as soon as possible.

For payments and account services, please use the myThrive hub. 

 

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You can find out about why we are asking for this information here. Thank you for taking the time to share it with us.

We only need to know your first name and not any middle names.
We ask this so we can arrange a translator if English isn't your first language
If needed, we’ll use this information to carry out identity checks or if we need to speak to benefit agencies to confirm things like rent amounts.
We ask this to make sure everyone has fair and equal access to our services