Share your information with us

Just so you know, we may contact you to check or verify your information.

If you are in doubt about the legitimacy of a phone call from Thrive, please call us on 0800 917 6077 to check. We will never ask you for any payment details over the phone.

Thank you for taking the time to fill this in for us! 

Contact Information
Title *
We only need to know your first name and not any middle names.
For example, tell us if you prefer to be called Sam instead of Samuel when we speak with you.
If you don't have an email address please write n/a
We are now going to ask you a little bit about you such as your ethnicity, race and disability status. We use this information so we can customise our services to your needs, for example if you need language translation or assistance due to a disability. We also use it to make sure we are providing fair access to services and not discriminating against you.

General customer information

Communication Methods

Other information
What do you do for work?
This is your total household income for the year. This helps us understand how many of our customers may need additional support, and where we may need to increase our partnerships with organisations such as Citizens Advice Service. We will not use this information to make changes to your tenancy or lease.
If needed, we’ll use this information to carry out identity checks or if we need to speak to benefit agencies to confirm things like rent amounts.
Does anyone else live with you? * This could be your children or other relatives.

Household member 1
1We are now going to ask you a little bit about your household member such as their ethnicity, race and disability status. We use this information so we can customise our services to your household needs such as arranging translation services or required assistance due to a disability. We also use it to make sure we are providing fair access to services and not discriminating against anyone.
1Is the household member currently under the age of 18? *
1Do you want to add another household member? *

Household member 2
2We are now going to ask you a little bit about your household member such as their ethnicity, race and disability status. We use this information so we can customise our services to your household needs such as arranging translation services or required assistance due to a disability. We also use it to make sure we are providing fair access to services and not discriminating against anyone.
2Is the household member currently under the age of 18? *
2Do you want to add another household member? *

Household member 3
3We are now going to ask you a little bit about your household member such as their ethnicity, race and disability status. We use this information so we can customise our services to your household needs such as arranging translation services or required assistance due to a disability. We also use it to make sure we are providing fair access to services and not discriminating against anyone.
3Is the household member currently under the age of 18? *
3Do you want to add another household member? *

Household member 4
4We are now going to ask you a little bit about your household member such as their ethnicity, race and disability status. We use this information so we can customise our services to your household needs such as arranging translation services or required assistance due to a disability. We also use it to make sure we are providing fair access to services and not discriminating against anyone.
4Is the household member currently under the age of 18? *
4Do you want to add another household member? *

Household member 5
5We are now going to ask you a little bit about your household member such as their ethnicity, race and disability status. We use this information so we can customise our services to your household needs such as arranging translation services or required assistance due to a disability. We also use it to make sure we are providing fair access to services and not discriminating against anyone.
5Is the household member currently under the age of 18? *
5Do you need to add another household member? * This form is limited to five members, please let us know and we'll call you to add them on.
Whilst you're here, could you share your energy meter readings with us? * Together with other data, this helps us to understand how efficient our homes are and where upgrades may be required. If you share these with us, we'll be in touch again in a few months time for another reading
If your home does not have a gas supply, please state this below.

Why we're asking for this information

Recent research by the Better Social Housing Review found that some social housing tenants still face discrimination and negative stereotypes, especially those from minority ethnic communities and people with disabilities.

As of May 2023, we're missing some important details about our customers:

  • We don't know the ethnicity of 52% of our customers.
  • We don't know if 88% of our customers have a disability.

Sharing your information helps us prevent discrimination. Good data keeps our homes safe and comfortable, and we can use it to adjust and improve our services.

You can trust us

We work hard to ensure your privacy is protected and we treat your personal data with respect.

Any information you provide to us will not be shared with third-parties without your consent, and we will not use it to make any changes to your tenancy now or in the future.

Learn more about how we store and use your data a thrivehomes.org.uk/privacy-policy