We’re currently experiencing a high number of calls, which means waiting times may be longer than usual.

Please continue to use live chat or email us at enquiries@thrivehomes.org.uk and we'll do our best to get back to you as soon as we can.

For anything related to your account, you can head straight to the myThrive Hub.

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Consenting for us to discuss your Thrive account with another individual

We understand that some of our customers would like Thrive to be able to discuss matters relating to their account with another member of the family, a close friend or relative.  If you are a current customer of Thrive, you can use this request process to give Thrive permission to talk to another person/s of your choosing.

By completing this request your are giving Thrive consent to disclose information that is protected under the provisions of the Data Protection Act 2018 and the General Data Protection Regulation.

Please tell us who you are

This reference number is six digits long and can be located after logging into the myThrive hub or on any rent or service charge letters we have sent you.

We, Thrive Homes acknowledge that your personal data is being collected on this form. For more information please refer to our privacy notice at www.thrivehomes.org.uk/privacy-notice