Our Policies

Our Policies

Below you'll find a comprehensive list of policies relevant to your leasehold or tenancy. These documents are reviewed regularly to ensure they remain up to date and reflect current standards.

If you’re unable to find the information you need, please contact us on 0800 917 6077

  • Our insurance policy details

    In most cases, claims for damaged belongings need to go through your insurer so speak to them first if you want to make a claim. If they believe Thrive is responsible, they’ll contact us directly.

    Gallagher Business Insurance

    1st Floor
    Eastwood House
    Glebe Road
    Chelmsford
    Essex
    CM1 1QW
    Tel: 01245 341200
    www.ajg.com/uk

    Public and Products Liability (Excess layer) Insurer: Chubb European Group SE
    Policy number: UKCASO25345

    Public Liability and Products Liability Insurer: Alesco Risk Management Services Ltd
    Policy number: Y038686QBE0125A

Aids & Adaptions Policy

pdf | 208Kb

Anti Fraud, Anti Bribery, Money Laundering And Corruption Policy

pdf | 224Kb

Anti Slavery & Human Trafficking Policy

pdf | 216Kb

Anti Social Behaviour Policy

pdf | 161Kb

Complaints Policy

pdf | 244Kb

Domestic Abuse Policy

pdf | 136Kb

Disrepair Policy

pdf | 298Kb

Equality, Diversity and Inclusion Statement Of Intent

Equality, Diversity and Inclusion Statement of Intent

pdf | 220Kb

Empty Homes Policy

pdf | 278Kb

Housing Health and Safety Rating System (HHSRS) Policy

pdf | 327Kb

Income Protection Policy

pdf | 203Kb

Neighbourhood Management Policy

pdf | 252Kb

Property Compliance Policy

pdf | 317Kb

Right Size Policy (formally Downsizing Policy)

pdf | 219Kb

Safeguarding Policy

pdf | 117Kb

Shared Ownership Sales & Allocations Policy

pdf | 163Kb

Tenure Policy

pdf | 198Kb

Rent Setting Policy

pdf | 289Kb