A huge thank you to our Thrive Customer Voice members - once again your insights have played a vital role in shaping this year’s report!
In response to their feedback, we’ve included more detail on property improvements, the ways we keep you safe in your home and customer satisfaction. You’ll also find further updates on the improvements we’ve made across our services, how we’re improving the energy efficiency of our homes, and how we tackle anti-social behaviour (ASB).
We hope you enjoy reading about our performance over the year and find this information useful. Once you’ve had a chance to read it, we'd love to hear your thoughts!
79.6% of customers felt they were treated with respect
450 homes checked to make sure their loft insulation met standards
71.7% of customers were satisfied with the repairs service
77% of customers feel they have a safe and secure home
100% of heat, smoke and carbon monoxide alarms checked