See how we're doing and what we got up to last year!
We'd like to thank Thrive's Customer Voice members for letting us know what they would like included in this year's report. Their collective feedback told us that you are particularly interested in hearing about:
- what improvements we have carried out to our homes (80.1%)
- customer satisfaction (62.7%%)
- how income is spent (60.2%%)
- how we act on feedback (57.2%)
- complaints performance (56.6%).
Members also suggested new topics, and these included:
- how we make our homes more energy efficient
- anti-social behaviour (ASB).
69% of you also told us you are interested in hearing about how we compare to other social landlords.
Acting on this feedback, we've included these features in this year's report. Scroll down to access your copy, and remember to let us know what you think.
88% of customers were satisfied with the repairs service
89.7% satisfied with their experience of becoming a Thrive customer
We received an accreditation for being an equal, diverse and inclusive landlord and employer
100% of our flat blocks had a fire risk assessment completed
85% of calls answered within target time
We built our 5000th home