Thank you to Thrive's Customer Voice members who have shaped this report for the second year running.
Read on to hear about what we've been doing to improve our homes and to make them more energy efficient, how we've been listening and acting on your input, and how we've been working to ensure you can feel and be safe in your home.
We hope you find this report useful. Once you've had a read, please remember to let us know what you think!
75% felt they were treated with respect
89% of customers were satisfied with the repairs service
250 homes insulated
2929 customer became Thrive Customer Voice members
73% said Thrive is easy to deal with
100% of our flat blocks had a fire risk assessment completed