Upcoming and previous events and activities

We run a range of events, activities, workshops and surveys throughout the year with our Gateway Members, giving you the chance to share your views and help shape our services. From interactive sessions like Tenant Question Time to targeted feedback opportunities, there are lots of ways to get involved.

 

Take a look below to find out what’s coming up and how you can get involved.

Damp & Mould Scrutiny Session: Weds 22 July

Following our Tenant Question Time on 1 July, we're taking a closer look at damp and mould and inviting residents to join and in-depth scrutiny session.

Hosted by the Gateway Membership Team - a panel of resident volunteers who help scrutinise our services - this if your opportunity to share your views and drive meaningful change.

📅 Wednesday 22 July 2026
🕙 10am – 2.30pm
📍 Gateway House, WD17 1LA, or online
🍴 Free lunch provided
🚗 Transport available if needed

What to expect

This will be an open and constructive conversation where you can:

Hear real-life experiences from former Thrive Homes customers and former Watford Community Housing residents

  • Meet our dedicated Damp and Mould team
  • Share your views and experiences
  • Tell us what improvements you'd like to see
  • Learn about our policies, processes and performance
  • Discuss compensation and how cases are handled

No special knowledge is needed – just your views and ideas. Your feedback will help influence and improve services for residents across our communities

Register to attend here!

Previous events and activities

Tenant Question Time: Damp, Mould & Condensation 

Thank you to everyone who joined our latest Tenant Question Time (TQT) on damp and mould on 1 July 2026. We were delighted to welcome 20 residents, with a great mix of people attending both online and in person.

This session was particularly special as it was our first Tenant Question Time since the merger, bringing together residents from both former Thrive Homes and former Watford Community Housing. It was fantastic to see so many people taking part, sharing their experiences, and asking important questions.

What residents wanted to know

Residents raised a range of thoughtful questions and ideas, including:

  • How we identify, investigate and resolve damp and mould issues in our homes
  • How concerns can be reported on behalf of neighbours when signs of damp and mould are visible from outside a property
  • Who is responsible for the cost of dehumidifiers
  • The role of our dedicated Damp and Mould Team and the support they provide
  • How we can take a more proactive approach to maintenance and prevention

The discussion highlighted the importance of this topic and gave us valuable insight into what matters most to residents.

What happens next?

The questions, feedback and experiences shared during the session will help shape our upcoming scrutiny session, where we'll take a deeper look at the issue, review our performance, and explore opportunities to improve services for residents.

Thank you to everyone who took part and helped make the session such a success.