Do you have any feedback, ideas or information you'd like to share with us? We're all ears! Click here. 

Get Involved

Getting involved in our services to you

Thrive is committed to involving customers in a meaningful way at the earliest possible stage and throughout initiatives that impact on customers. We are currently working on a new approach, and you can read more about this at:

We also have an Involvement Statement to help to maximise the influence of customers and prevent customers thinking involvement is simply being done as a tick box exercise. It sets out:

  • why involvement is important
  • how we involve customers
  • what we have achieved so far
  • and our future plans.

You can find more information in our Involvement Statement or get in touch with us by clicking here.

  • Would you like to join other customers already helping us to improve our services?

    Being involved is a great way to meet other people, learn new skills and influence the service we deliver. After all, the best way for us to improve our services is to get your input. Your help can really make a big difference to enable the development of communities where people enjoy living.

    You can be involved as little or as much as you would like - if meetings are not your thing let us know how you'd like to get involved on the myThrive hub by clicking here and we'll contact you in your preferred way to ask for your input from the comfort of your home.

    You could try opportunities like...

    • taking part in surveys either by email, by phone or on our website using the ‘thumbs up/thumbs down’
    • attending one-off events
    • attending a workshop for your area of interest
    • reviewing publications as a member of our editorial panel

    Out and about in your area, you could...

    • become a block representative
    • take part in estate inspections
    • get involved in community activities such as garden improvement projects

    More on our workshops

    Our workshops provide a foundation for customer involvement and are an opportunity to give us feedback in relation to specific areas of work. We may hold one-off workshops to get feedback or input from customers on a particular area, for example, complaints, how we measure customer experience, repairs processes or letting a kitchen contract.

    To get involved in any of the opportunities above, please register your interest today:


  • What our involved customers say about our journey so far

    They share more information about the lease with the leaseholders than before.’


    Our suggestions helped with the cleaning contractors, they seem to take more care when they are cleaning, the gardeners have also been given more rules.’


    Things I have said have been implemented, such as a certain type of phrase used in the rent arrears documents has changed. I think that the tenants’ views are being listened to more than ever before.’